frequently asked questions
About Plum Goodness
We maximize the use of natural and nature-derived ingredients in our products, but we’ll be honest: our products are not 100% natural. Many brands group nature-derived chemicals, such as SLS, as “natural” because it is derived from coconut oil (just as an example). Nothing could be farther from the truth. We believe that the classification we’ve followed is transparent – in keeping with our values.
Science allows us to formulate great products that work, by combining the best of natural goodies and absolutely safe synthetic stuff, and we are practitioners of that science. We guarantee, however, that our products are 100% safe, and we stay away from even doubtful ingredients. You can read a full list of our natural, nature-derived and safe chemical ingredients, as well as the ingredients we avoid, here.
Science allows us to formulate great products that work, by combining the best of natural goodies and absolutely safe synthetic stuff, and we are practitioners of that science. We guarantee, however, that our products are 100% safe, and we stay away from even doubtful ingredients. You can read a full list of our natural, nature-derived and safe chemical ingredients, as well as the ingredients we avoid, here.
We believe all of them are, and we especially keep in mind sensitive skin types while formulating. However, we always recommend people with sensitive skin to patch test any new product on a small patch on their forearm before using them more widely.
Yes. We avoid harmful and even doubtful chemicals, and therefore, our products are suitable for children above 3 years. However, for children below 3 years, we recommend you try our newest range of Baby Plum products here
Yes. Our products are 100% vegan and vegetarian.
A PETA certification means we are 100% vegan & cruelty-free, i.e. we don't use animal-derived ingredients & we don't test our products on animals. Guaranteed.
Shipping & Shopping
Yes, we spread goodness internationally too! Most of our products are available to be shipped around the world (shipping charges vary by location). You can place an order directly on Plum Goodness website.
Please note: As of now, we accept payments only in INR on our website. If you wish to pay in your local currency or USD, drop us an email on hello@plumgoodness.com with the list of products that you wish to order, so that we can confirm the total order value and share a Paypal link for payment.
Please note: As of now, we accept payments only in INR on our website. If you wish to pay in your local currency or USD, drop us an email on hello@plumgoodness.com with the list of products that you wish to order, so that we can confirm the total order value and share a Paypal link for payment.
Your order usually will ship within 24-48 hours. In rare circumstances, we may take a little longer to ship your order. The usual transit time is a maximum of 3 to 4 days, but it can get shorter or longer depending on transit conditions.
We offer free shipping on all domestic orders worth Rs. 299 & above. 😊
For international orders, shipping charges will vary basis the country. In case any custom duties are applied, it must be paid by the customer, and we have no access/control on the amount charged.
For international orders, shipping charges will vary basis the country. In case any custom duties are applied, it must be paid by the customer, and we have no access/control on the amount charged.
As we incur additional cash handling costs, all COD orders have an additional charge applicable
Yes, our products are available at Plum exclusive stores and selected retail stores around you.
You can send a “Hi” on WhatsApp to +91-750-649-6604 to locate the nearest store around you.
Or alternatively, click here to find your nearest Plum store.
Orders placed before 3:00pm are dispatched on the same day, and orders received after 3:00pm are dispatched on next working day. In rare cases, we may take a little longer to ship your order.
No. Once the order is placed, we unfortunately cannot make any changes to the same.
Call us at +91-750-649-6604 or email us at hello@plumgoodness.com , within 12 hours or placing your order.
We endeavour to deliver your product within 3 days of placing the order. However, some orders can
take up to 5-7 business days to be delivered. Estimated delivery time may change due to the
geographical location, product availability and courier partner’s delivery time & location. Customers are
advised not to accept tampered or damaged shipments.
We send the hardcopy of a detailed invoice with your order (in the shipment box).
Product & Offer Related Query
Product details and specifications can be found on our website and app, within the product description and images of the respective product pages.
Customer reviews and ratings can be found directly on the respective product page itself.
For beauty consultation & assistance, please call us on +91-75064-96604, every day from 10 AM to 7 PM.
Discounts and vouchers keep changing basis the various campaigns we run. You can find discount codes and vouchers on the cart page & checkout page. Alternatively, keep an eye out on your Whatsapp or on social media for surprise codes.
Head to www.plumgoodness.com for the latest offers. For any flash sales, you will receive notifications or you can stay updated by visiting our website/app regularly.
For bulk purchases, please go to:
Order Related Query
We're sorry you're having trouble adding items to your cart. It might be due to browser compatibility, or items being out of stock. Please clear your browser's cache and cookies, check your internet connection, and review any quantity limits.
This could be due to a glitch, browser compatibility, payment mode issues, cart errors, or simply network issues on your device. Please clear your cache, refresh your browser & try again. If the problem persists, our customer delight team is a call away at +91-750-649-6604 ☎
We generally offer 2 types of shipping:
1. express shipping (in select metros) where you get delivery in 24 hours
2. standard shipping, where your order will get delivered in 3-5 days.
You can choose your shipping method at the checkout, and place the order.
Once your order is shipped, you can track your shipment at
Do reach out to our customer delight team for any additional help or support.
1. express shipping (in select metros) where you get delivery in 24 hours
2. standard shipping, where your order will get delivered in 3-5 days.
You can choose your shipping method at the checkout, and place the order.
Once your order is shipped, you can track your shipment at
Do reach out to our customer delight team for any additional help or support.
We offer payment methods such as UPI, debit/credit card, netbanking, wallet, and cash on delivery (COD). However, in COD orders, we charge an extra Rs. 75 towards cash handling fees.
If you encounter payment gateway issues, please try refreshing the page or using an alternative payment method.
Once you place an order, you'll receive a confirmation email and a Whatsapp message.
If you encounter payment gateway issues, please try refreshing the page or using an alternative payment method.
Once your order is placed, you will receive an order confirmation email and whatsapp message. The order invoice will be sent along with the order once it's shipped.
Once an order is placed, we will not be able to make any changes to the same.
For cancellations, visit. However, you can cancel the order before it is dispatched. If the order is already shipped, you can get in touch with our customer delight team to help you cancel your order. Any amount already prepaid will be refunded and will reflect in 5-7 days.
Your order may have been split due to product availability across warehouses, logistical efficiency, or specific handling needs for certain items.
This allows us to process and deliver each part of your order efficiently.
Once the remaining part of your order is shipped, it will reflect on the link.
You will also receive the details over email, SMS and/or WhatsApp.
Due to a high volume of orders, we are currently experiencing a 2-3 day delay in processing. Rest assured, our team is working diligently to prioritize the dispatch of your plums. We will keep you updated on the status of your order. Thank you for your cooperation.
We offer free shipping on all domestic orders worth Rs. 299 & above.
For international orders, shipping charges will vary basis the country. In case any custom duties are applied, it must be paid by the customer, and we have no access/control on the amount charged.
Your order usually will ship within 24 hours. In rare circumstances or during large events, we may take a little longer to ship your order. The usual transit time is a maximum of 3 to 4 days, but it can get shorter or longer depending on transit conditions.
You can track your order here :
Presently we do not accepting the address change requestes due to ongoing birthday sale.
Sometimes, unforeseen circumstances such as high order volumes or logistical challenges can lead to delays in delivery.
We apologize for any inconvenience this may have caused.
Please be assured that we're closely monitoring your shipment, and our team is working diligently to ensure its prompt delivery to you.
We've also alerted our courier partner to expedite the shipment at the earliest. Thank you for your co-operation.
At Plum Goodness, we believe in a transparent and hassle-free return policy for all full size* products purchased from our website/app. Each product is crafted with a lot of care and precision, to spread goodness and delight! Check more details of our return policies here :
Products can be returned in scenarios where you have received a wrong item. Please report the issue with sreenshots at:
Products can be exchanges in case of Please report the issue with sreenshots at: (Clickpost return/ exchange link :)
Product usage details are available on our website / app. Head to the respective product's description on the product page for full details. For additional assistance, our customer delight team is a call away at +91-750-649-6604 ☎
Please report the issue with sreenshots at
You can view your past order history in the "My Orders" section of your profile on the app /website.
Voucher Related Queries
You can select vouchers on the checkout page. A new voucher will unlock based on the quantity of items in your cart. You can choose one coupon code from the available options.
You can view your available vouchers in the "My Vouchers" section of your profile.
You can use the voucher on the partner website. Terms and conditions will be shared via email regarding its use.
Vouchers get unlocked when your order linked to the respective voucher is delivered.
Check the voucher validity details here :
The validity date of the voucher will not be modified or extended.
Please contact the customer support of the specific brand for assistance when using the vouchers.
Vouchers cannot be exchanged or modified.
In the "My Vouchers" section of your profile, you can view available vouchers. Each voucher will have an "i" icon containing its specific terms and conditions.
If you are unable to view or unlock the voucher, please contact Plum customer support for assistance.
Returns & Replacements
At Plum Goodness, we believe in a transparent and hassle-free return policy for all full size* products purchased from our website/app.
Each product is crafted with a lot of care and precision, to spread goodness and delight!However, if you ever feel the need to replace a product, due to the following reasons, please feel free to reach out to us, if:
-
- Incorrect product is received
- Product is damaged, tampered with, or leaking on arrival
- Item(s) is(are) missing from the order
- Issues with quality or quantity.
Minis are meant to be for trial or as travel size alternatives to your favourite full-size Plums. In case of unsuitability, no returns or replacements will be provided.
If you find that a particular Plum product doesn't suit your skin type or you aren’t satisfied with the product results, please reach out to us within 7 days of using the product(s) consistently. One of our product advisors will call you to understand the issue better and provide further instructions. In genuine cases, we would be happy to provide you with a coupon code worth the product value that can be redeemed on your next purchase.
In case you receive a damaged/tampered/leaked product, please take images of the same. Please take images of the same. Email the images along with your order details at hello@plumgoodness.com within 3 days of the delivery. Once we check the images, we will send you a replacement for the same.
Alternatively, you can send a “Hi” on WhatsApp to +91-750-649-6604 > Select “Order query” > Choose from “”Missed/Damage/Wrong product/Product issues” to proceed further.
Alternatively, you can send a “Hi” on WhatsApp to +91-750-649-6604 > Select “Order query” > Choose from “”Missed/Damage/Wrong product/Product issues” to proceed further.
Please reach out to us at hello@plumgoodness.com within 3 days of order delivery to raise an issue. Keep an image of the shipment box and the invoice delivered within the box handy. We will verify the issue with our warehouse and then arrange to send the missing item.
Alternatively, you can send a “Hi” on WhatsApp to +91-750-649-6604 > Select “Order query” > Choose from “”Missed/Damage/Wrong product/Product issues” to proceed further.
Alternatively, you can send a “Hi” on WhatsApp to +91-750-649-6604 > Select “Order query” > Choose from “”Missed/Damage/Wrong product/Product issues” to proceed further.
Please reach out to us at hello@plumgoodness.com within 3 days of order delivery to raise an issue. In case of wrong product(s) delivered we will first arrange a reverse pickup for the wrong product(s) and then send a replacement with the right product(s)
Alternatively, you can send a “Hi” on WhatsApp to +91-750-649-6604 > Select “Order query” > Choose from “”Missed/Damage/Wrong product/Product issues” to proceed further.
Alternatively, you can send a “Hi” on WhatsApp to +91-750-649-6604 > Select “Order query” > Choose from “”Missed/Damage/Wrong product/Product issues” to proceed further.
In case if you have added a wrong product while placing the order, we will not be able to provide any replacement against the same. Please go through the order confirmation email after you place the order to check the product details.
Refunds & Payments
Refunds will be initiated immediately for unshipped prepaid orders post cancellation and might take 3-5 workings days to reflect in your source account. Once the refund is initiated you will receive a confirmation email and/or SMS. We also request you to check your bank statement for refund details.
In case of an accidental debit, the amount should be auto reversed into your source account within 5 to 7 working days by your own bank. However, in case the refund is still not credited after the given timeline we would request you to please email your bank statement from the date of transaction till date and the transaction screenshot on hello@plumgoodness.com
so that we can further escalate with the gateway partners.
Environment
Under our #Empties4Good initiative, you can not only send your empties for recycling for free but you’ll also receive shopping credits for your act of goodness. For every empty you send us, we'll reward you with Rs. 50 in shopping credits on plumgoodness.com! Know more about #Empties4Good here.
Most of our packaging is RECYCLABLE, and we minimize the use of packaging, in general. We avoid plastics like SAN, ABS and PVC that are not eco-friendly. At present we don’t use any special grade that is more biodegradable than conventional plastic - we are constantly looking for ways to do that. If you have ideas we can pursue, tell us!
We use PET, PP and PE in our packaging. We encourage you to reuse and recycle – and not just packaging.
There may be some rare orders that Plum Goodness cannot accept, and therefore, we reserve the right, at our sole discretion, to cancel any order. Some reasons may include errors in pricing and issues identified by our fraud avoidance team. We will notify you in case your order has been cancelled or if any additional information is required to ship your order.
We use PET, PP and PE in our packaging. We encourage you to reuse and recycle – and not just packaging.
There may be some rare orders that Plum Goodness cannot accept, and therefore, we reserve the right, at our sole discretion, to cancel any order. Some reasons may include errors in pricing and issues identified by our fraud avoidance team. We will notify you in case your order has been cancelled or if any additional information is required to ship your order.
PRICING AND OFFER INFORMATION
- Plum strives to provide accurate product and pricing information; however, errors may occur.
- Prices and availability of the products and services provided or offered on the website are subject to change without prior notice and at the sole discretion of the company.
- Products offered complimentary / as GWP (Gift with Purchase) are subjected to availability of exact variant.
- Company reserves all rights to withdraw any ongoing offer and/or promotion without prior notice.
CANCELLATION OF UNUSUAL ORDERS
There may be certain orders that Plum cannot accept, and therefore, we reserve the right, at our sole discretion, to cancel any order. Some reasons may include errors in pricing, certain issues identified by our fraud avoidance flow, or any order placed using a technological glitch/loophole, etc. We will notify you in case your order has been cancelled or if any additional information is required to ship your order.
