We maximize the use of natural and nature-derived ingredients in our products, but we’ll be honest: our products are not 100% natural. Many brands group nature-derived chemicals, such as SLS, as “natural” because it is derived from coconut oil (just as an example). Nothing could be farther from the truth. We believe that the classification we’ve followed is transparent – in keeping with our values.

If we could make things 100% natural we make them, like our Angel Eyes Kohl Kajal, and Hello Aloe Caring Day Moisturizer. Science allows us to formulate great products that work, by combining the best of natural goodies and absolutely safe synthetic stuff, and we are practitioners of that science. We guarantee, however, that our products are 100% safe, and we stay away from even doubtful ingredients. You can read a full list of our natural, nature-derived and safe chemical ingredients, as well as the ingredients we avoid, here.

We believe all of them are, and we especially keep in mind sensitive skin types while formulating. However, we always recommend people with sensitive skin to patch test any new product on a small patch on their forearm before using them more widely.

Yes. We avoid harmful and even doubtful chemicals, and therefore, our products are suitable for children above 3 years. However, for children below 3 years, we recommend you try our newest range of Baby Plum products here

Yes. Our products are 100% vegan and vegetarian.

A PETA certification means we are 100% vegan & cruelty-free, i.e. we don't use animal-derived ingredients & we don't test our products on animals. Guaranteed.

We ship our products internationally with additional shipping charges. You can place an order directly from the website. Kindly note, as of now we accept payment only in INR on our website. If you wish to pay in your local currency or USD, you can simply drop us an email on hello@plumgoodness.com with the list of products you wish to order so that we can confirm the total order value and share a Paypal link for payment.

Orders placed before 3:00pm are dispatched on the same day, and orders received after 3:00pm are dispatched on next working day. In rare cases, we may take a little longer to ship your order. We endeavour to deliver your product within 3 days. However, some orders can take up to 5-7 business days to be delivered. Estimated delivery time may change due to the geographical location, product availability and courier partner’s delivery time & location. Customers are advised not to accept tampered or damaged shipments.

Our standard shipping charges are Rs. 99 per order. However, we offer free shipping for all orders worth Rs. 299 & above. For international orders - Shipping charges for international orders will vary basis your shipping country. In case any custom duties are applied, it must be paid by the customer, and we have no control over how much is charged.

All COD orders have an additional charge applicable as we incur additional cash handling costs.

Our products are available in select retail stores and brand outlets around you. Find an outlet near you.

Orders placed before 3:00pm are dispatched on the same day, and orders received after 3:00pm are dispatched on next working day. In rare cases, we may take a little longer to ship your order. We endeavour to deliver your product within 3 days of placing the order. However, some orders can take up to 5-7 business days to be delivered. Estimated delivery time may change due to the geographical location, product availability and courier partner’s delivery time & location. Customers are advised not to accept tampered or damaged shipments.

Once the order is placed, we cannot make any changes to the same.

Call us at +91-750-649-6604 or email us at hello@plumgoodness.com within 12 to 24 hours of placing your order.

To ensure that your order reaches you in the fastest time possible and in good condition, we only ship through reputed courier agencies. Our current panel of couriers includes Blue Dart, Delhivery & DHL. We pick the most reliable (and not necessarily the least expensive) shipping partner to each location.

We endeavour to deliver your product within 3 days of placing the order. However, some orders can take up to 5-7 business days to be delivered. Estimated delivery time may change due to the geographical location, product availability and courier partner’s delivery time & location. Customers are advised not to accept tampered or damaged shipments.

We pack a detailed invoice hardcopy within your order (shipment box).

Just follow these simple steps to redeem your reward points:

1. Log into your account and add your favourite Plums to the cart.
2. Click on checkout
3. Click on Enter Coupon/ Reward Points
4. Click on Apply option besides the Redeem for ₹200 tab
5. You get an instant discount of Rs. 200 against your order value after redeeming the points.
6. You’re all set to check out once you see this text - You saved ₹200.00 / Reward points applied.
7. Click on continue to select a payment method and make the payment.
8. Enjoy all the Plum goodness :)

Minis are meant to be for trial or as travel size alternatives to your favourite full-size Plums. In case of unsuitability, no returns or replacements will be provided.

All Plum BodyLovin’ & Plum makeup products are non-returnable and non-exchangeable. For Plum makeup products, the shades may vary a little due to the difference in screen resolutions and renderings. We will not replace products for shade mismatch.

In case you receive a damaged/tampered/leaked product, please take images of the same. Email the images along with your order details at hello@plumgoodness.com within 48 hours of the delivery. Once we check the images, we will send you a replacement for the same.

Please reach out to us at hello@plumgoodness.com within 48 hours of order delivery to raise an issue. Keep an image of the shipment box and the invoice delivered within the box handy. We will verify the issue with our warehouse and then arrange to send the missing item.

Please reach out to us at hello@plumgoodness.com within 48 hours of order delivery to raise an issue. In case of wrong product(s) delivered we will first arrange a reverse pickup for the wrong product(s) and then send a replacement with the right product(s)​

In case if you have added a wrong product while placing the order, we will not be able to provide any replacement against the same. Please go through the order confirmation email after you place the order to check the product details.

Refunds will be initiated immediately for unshipped prepaid orders post cancellation and might take 3-5 workings days to reflect in your source account.​

In case of an accidental debit, the amount should be auto reversed into your source account within 5 to 7 working days by your own bank. However, in case the refund is still not credited after the given timeline we would request you to please email your bank statement from the date of transaction till date and the transaction screenshot on hello@plumgoodness.com so that we can further escalate with the gateway partners.

Under our #Empties4Good initiative, you can not only send your empties for recycling for free but you’ll also receive shopping credits for your act of goodness. For every empty you send us, we'll reward you with Rs. 50 in shopping credits on plumgoodness.com! Know more about #Empties4Good here.

Most of our packaging is RECYCLABLE, and we minimize the use of packaging, in general. We avoid plastics like SAN, ABS and PVC that are not eco-friendly. At present we don’t use use any special grade that is more biodegradable than conventional plastic - we are constantly looking for ways to do that. If you have ideas we can pursue, tell us!
We use PET, PP and PE in our packaging. We encourage you to reuse and recycle – and not just packaging.