Frequently Asked Questions

Yes, we spread goodness internationally too! Most of our products are available to be shipped around the world (shipping charges vary by location). You can place an order directly on Plum Goodness website.
Please note: As of now, we accept payments only in INR on our website. If you wish to pay in your local currency or USD, drop us an email on hello@plumgoodness.com with the list of products that you wish to order, so that we can confirm the total order value and share a Razorpay link for payment.

Your order usually will ship within 24-48 hours. In rare circumstances, we may take a little longer to ship your order. The usual transit time is a maximum of 3 to 4 days, but it can get shorter or longer depending on transit conditions.

We offer free shipping on all domestic orders worth Rs. 399 & above. 😊
For international orders, shipping charges will vary basis the country. In case any custom duties are applied, it must be paid by the customer, and we have no access/control on the amount charged.

As we incur additional cash handling costs, all COD orders have an additional charge applicable

Yes, our products are available at Plum exclusive stores and selected retail stores around you. You can send a “Hi” on WhatsApp to +91-750-649-6604 to locate the nearest store around you. Or alternatively, click here to find your nearest Plum store.

Orders placed before 3:00pm are dispatched on the same day, and orders received after 3:00pm are dispatched on next working day. In rare cases, we may take a little longer to ship your order.

No. Once the order is placed, we unfortunately cannot make any changes to the same.

Call us at +91-750-649-6604 or email us at hello@plumgoodness.com , within 12 hours or placing your order.

We endeavour to deliver your product within 3 days of placing the order. However, some orders can take up to 5-7 business days to be delivered. Estimated delivery time may change due to the geographical location, product availability and courier partner’s delivery time & location. Customers are advised not to accept tampered or damaged shipments.

We send the hardcopy of a detailed invoice with your order (in the shipment box).

Please try refreshing the page, clearing your cache, checking your internet connection, or emptying your cart and adding the items again. If it still doesn’t work, feel free to share a screenshot of the error with us—we’ll be happy to help.

This could be due to a glitch, browser compatibility, payment mode issues, cart errors, or simply network issues on your device. Please clear your cache, refresh your browser & try again. If the problem persists, our customer delight team is a call away at +91-750-649-6604 ☎

We generally offer 2 types of shipping:
1. express shipping (in select metros) where you get delivery in 24 hours
2. standard shipping, where your order will get delivered in 3-5 days.
You can choose your shipping method at the checkout, and place the order.
Do reach out to our customer delight team for any additional help or support.

We offer payment methods such as UPI, debit/credit card, netbanking, wallet, and cash on delivery (COD). However, in COD orders, we charge an extra Rs. 75 towards cash handling fees.

If you encounter payment gateway issues, please try refreshing the page or using an alternative payment method.

Once you place an order, you'll receive a confirmation email and a Whatsapp message.

If you encounter payment gateway issues, please try refreshing the page or using an alternative payment method.

Once your order is placed, you will receive an order confirmation email and whatsapp message. The order invoice will be sent along with the order once it's shipped.

Once an order is placed, we will not be able to make any changes to the same.

You can cancel the order before it is dispatched. If the order is already shipped, you can get in touch with our customer delight team to help you cancel your order. Any amount already prepaid will be refunded and will reflect in 5-7 days.

Your order may have been split due to product availability across warehouses, logistical efficiency, or specific handling needs for certain items. This allows us to process and deliver each part of your order efficiently. Once the remaining part of your order is shipped you will also receive the details over email, SMS and/or WhatsApp.

Due to a high volume of orders, we are currently experiencing a 2-3 day delay in processing. Rest assured, our team is working diligently to prioritize the dispatch of your plums. We will keep you updated on the status of your order. Thank you for your cooperation.

We offer free shipping on all domestic orders worth Rs. 399 & above. For international orders, shipping charges will vary basis the country. In case any custom duties are applied, it must be paid by the customer, and we have no access/control on the amount charged.

Your order usually will ship within 24 hours. In rare circumstances or during large events, we may take a little longer to ship your order. The usual transit time is a maximum of 3 to 4 days, but it can get shorter or longer depending on transit conditions.

Presently we do not accept the address change requests.

Sometimes, unforeseen circumstances such as high order volumes or logistical challenges can lead to delays in delivery. We apologize for any inconvenience this may have caused. Please be assured that we're closely monitoring your shipment, and our team is working diligently to ensure its prompt delivery to you. We've also alerted our courier partner to expedite the shipment at the earliest. Thank you for your co-operation.

At Plum Goodness, we believe in a transparent and hassle-free return policy for all full size* products purchased from our website/app. Each product is crafted with a lot of care and precision, to spread goodness and delight! Check more details of our return policies here :

Click here to raise your request on our effortless exchange & return portal. Please ensure you upload images of the damaged/missing items as proof. For Returns: Once the images are reviewed, we’ll issue a coupon equivalent to the product's MRP.

Click here to raise your request on our effortless exchange & return portal. Please ensure you upload images of the damaged/missing items as proof. For Exchanges: Once the images are reviewed, we’ll process a replacement for the same item.

Product usage details are available on our website / app. Head to the respective product's description on the product page for full details. For additional assistance, our customer delight team is a call away at +91-750-649-6604 ☎

Please report the issue with sreenshots at

You can view your past order history in the "My Orders" section of your profile on the app /website.

Product details and specifications can be found on our website and app, within the product description and images of the respective product pages.

Customer reviews and ratings can be found directly on the respective product page itself.

For beauty consultation & assistance, please call us on +91-75064-96604, every day from 10 AM to 7 PM.

Discounts and vouchers keep changing basis the various campaigns we run. You can find discount codes and vouchers on the cart page & checkout page. Alternatively, keep an eye out on your Whatsapp or on social media for surprise codes.

Head to www.plumgoodness.com for the latest offers. For any flash sales, you will receive notifications or you can stay updated by visiting our website/app regularly.

Refunds will be initiated immediately for unshipped prepaid orders post cancellation and might take 3-5 workings days to reflect in your source account.​ Once the refund is initiated you will receive a confirmation email and/or SMS. We also request you to check your bank statement for refund details.

In case of an accidental debit, the amount should be auto reversed into your source account within 5 to 7 working days by your own bank. However, in case the refund is still not credited after the given timeline we would request you to please email your bank statement from the date of transaction till date and the transaction screenshot on hello@plumgoodness.com so that we can further escalate with the gateway partners.

Most of our packaging is RECYCLABLE, and we minimize the use of packaging, in general. We avoid plastics like SAN, ABS and PVC that are not eco-friendly. At present we don’t use any special grade that is more biodegradable than conventional plastic - we are constantly looking for ways to do that. If you have ideas we can pursue, tell us!
We use PET, PP and PE in our packaging. We encourage you to reuse and recycle – and not just packaging.
There may be some rare orders that Plum Goodness cannot accept, and therefore, we reserve the right, at our sole discretion, to cancel any order. Some reasons may include errors in pricing and issues identified by our fraud avoidance team. We will notify you in case your order has been cancelled or if any additional information is required to ship your order.