Frequently Asked Questions
About Plum Goodness
We maximize the use of natural and nature-derived ingredients in our products, but we’ll be honest: our products are not 100% natural. Many brands group nature-derived chemicals, such as SLS, as “natural” because it is derived from coconut oil (just as an example). Nothing could be farther from the truth. We believe that the classification we’ve followed is transparent – in keeping with our values.
Science allows us to formulate great products that work, by combining the best of natural goodies and absolutely safe synthetic stuff, and we are practitioners of that science. We guarantee, however, that our products are 100% safe, and we stay away from even doubtful ingredients. You can read a full list of our natural, nature-derived and safe chemical ingredients, as well as the ingredients we avoid, here.
Science allows us to formulate great products that work, by combining the best of natural goodies and absolutely safe synthetic stuff, and we are practitioners of that science. We guarantee, however, that our products are 100% safe, and we stay away from even doubtful ingredients. You can read a full list of our natural, nature-derived and safe chemical ingredients, as well as the ingredients we avoid, here.
We believe all of them are, and we especially keep in mind sensitive skin types while formulating. However, we always recommend people with sensitive skin to patch test any new product on a small patch on their forearm before using them more widely.
We formulate our products with gentle, skin-loving ingredients and avoid harsh or questionable chemicals—so many of them can be safely used by children above 3 years. That said, not all products are meant for young skin. Items like serums, active treatments, and some sunscreens are formulated with ingredients better suited for adult skin.
We recommend checking with a dermatologist or please feel free to reach out to us for product suggestions suitable for kids!
Yes. Our products are 100% vegan and vegetarian.
A PETA certification means we are 100% vegan & cruelty-free, i.e. we don't use animal-derived ingredients & we don't test our products on animals. Guaranteed.
Shipping & Shopping
Your order usually will ship within 24-48 hours. In rare circumstances, we may take a little longer to ship your order. The usual transit time is a maximum of 3 to 4 days, but it can get shorter or longer depending on transit conditions.
We offer free shipping on all domestic orders of ₹299 and above.😊
A standard shipping fee of ₹199 will be applicable on orders below ₹299.
Cash on Delivery (COD) orders will incur a flat fee of ₹75.
To avoid these charges, we recommend placing a prepaid order above ₹299.
An additional charge of ₹75 is applied to COD orders to cover cash handling fees levied by our courier partners. To avoid this charge, we recommend opting for a prepaid payment method at checkout.
Yes, Plum products are available at exclusive Plum stores. To locate a store near you please click here.
Orders placed before 3:00pm are dispatched on the same day, and orders received after 3:00pm are dispatched on next working day. In rare cases, we may take a little longer to ship your order.
Once the order is placed, we unfortunately cannot make any changes to the order . Please double-check the details before confirming your order — it helps us get your Plum goodies to the right place, right on time.
We endeavour to deliver your product within 3 days of placing the order. However, some orders can
take up to 5-7 business days to be delivered. Estimated delivery time may change due to the
geographical location, product availability and courier partner’s delivery time & location.
We send the hardcopy of a detailed invoice with your order (in the shipment box).
We try to cover as many pin codes as possible. However, if your pin code is currently unserviceable, you may see a "delivery not available at this pincode" message on the checkout page.
Please allow up to 24–48 hours for tracking updates. If there’s still no movement after that, please contact us and we’ll escalate it to our courier partner.
Got further questions? Just WhatsApp or call us at 75064 96604, or email us at hello@plumgoodness.com — we’re always happy to help!
Your order includes items that are being shipped from different warehouses due to stock availability. You’ll still receive everything — just in separate packages, each with its own tracking link which will be shared with you.
If your order status shows as delivered but you haven’t received
the package, please check with your neighbors', building security
, or reception — the courier partner may have handed it over to
them. Order delivery is only completed after the OTP is shared
with the delivery agent. If the OTP was shared before receiving the
package, we may be unable to assist further. However, if the
OTP was not shared, please reach out to us so we can initiate
an investigation with the courier partner. This process may take
3 to 5 working days.
If your order wasn’t delivered, the courier may attempt redelivery within 48 hours. You can track your order here or using the tracking link shared via WhatsApp and email. In case of a failed attempt, you can request a re-attempt through the delivery update message or just WhatsApp or call us at 75064 96604, or email us at hello@plumgoodness.com — we’re always happy to help!
Tracking information may take 24 to 48 hours to update after your order is shipped. If you do not see any updates even after 48 hours, please WhatsApp or call us at 75064 96604, or email us at hello@plumgoodness.com — we’re always happy to help!
Yes, we do ship internationally! Most of our products can be delivered worldwide, except for perfumes, body mists, and roll-ons due to international shipping restrictions.
Please note:
Shipping charges will vary based on your delivery location.
We accept payments only in INR (Indian Rupees) on our website.
You can place your order directly at our website.
We currently do not ship to Pakistan, China, Nepal, Russia, Bangladesh, and African countries very high customs duties and import regulations in these regions.
Got any other questions? Just WhatsApp or call us at 75064 96604, or email us at hello@plumgoodness.com — we’re always happy to help!
Order Related Query
You’ll receive an email and WhatsApp with tracking details as soon as your order is dispatched.
We're sorry you're having trouble adding items to your cart. It might be due to browser compatibility, or items being out of stock. Please clear your browser's cache and cookies, check your internet connection, and review any quantity limits.
Just WhatsApp or call us at 75064 96604, or email us at hello@plumgoodness.com — we’re always happy to help!
We’re sorry you’re experiencing this issue. This could be due to a glitch, browser compatibility, payment mode issues, cart errors, or simply network issues on your device. Please clear your cache, refresh your browser & try again. If the problem persists, just WhatsApp or call us at 75064 96604, or email us at hello@plumgoodness.com — we’re always happy to help!
We generally offer 2 types of shipping:
1. express shipping (in select metro cities) where you get delivery in 48 hours
2. standard shipping, where your order will get delivered in 3-5 days.
You can choose your shipping method at the checkout, and place the order.
Once your order is shipped, you can track your shipment here
Do reach out to our customer delight team for any additional help or support.
1. express shipping (in select metro cities) where you get delivery in 48 hours
2. standard shipping, where your order will get delivered in 3-5 days.
You can choose your shipping method at the checkout, and place the order.
Once your order is shipped, you can track your shipment here
Do reach out to our customer delight team for any additional help or support.
We offer payment methods such as UPI, debit/credit card, netbanking, wallet, and cash on delivery (COD). However, in COD orders, we charge an extra Rs. 75 towards cash handling fees.
If you encounter payment gateway issues, please try refreshing the page or using an alternative payment method.
Once you place an order, you'll receive a confirmation email and a Whatsapp message.
If you encounter a payment error, please try refreshing the page, clearing your browser cache, or using a different payment method (UPI, card, net banking, etc.). If the issue persists, contact your bank or just WhatsApp or call us at 75064 96604, or email us at hello@plumgoodness.com — we’re always happy to help!
Once your order is placed, you will receive an order confirmation email and whatsapp message. The order invoice will be sent along with the order once it's shipped.
Once an order is placed, we’re unable to make any changes to the order. Please double-check those details before confirming your order — it helps us get your Plum goodies to the right place, right on time.
You can cancel your order here only if it has not been shipped yet.
Once your order is shipped, we’re unable to process cancellations from our end.
If the order is cancelled, for prepaid orders, refunds will be initiated immediately, but it may take 3 to 5 business days to reflect in your source bank account.
Due to a high volume of orders, we are currently experiencing a 2-3 day delay in processing. Rest assured, our team is working diligently to prioritize the dispatch of your plums. We will keep you updated on the status of your order. Thank you for your cooperation.
Your order usually will ship within 24 hours. In rare circumstances or during large events, we may take a little longer to ship your order. The usual transit time is a maximum of 3 to 4 days, but it can get shorter or longer depending on transit conditions.
You can track your order here : We also send the tracking link via WhatsApp and email too.
Sometimes, unforeseen circumstances such as high order volumes or logistical challenges can lead to delays in delivery.
We apologize for any inconvenience this may have caused.
Please be assured that we're closely monitoring your shipment, and our team is working diligently to ensure its prompt delivery to you.
We've also alerted our courier partner to expedite the shipment at the earliest. Thank you for your co-operation.
At Plum Goodness, we believe in a transparent and hassle-free return policy for all full size* products purchased from our website/app. Each product is crafted with a lot of care and precision, to spread goodness and delight! Check more details of our return policies here :
You can raise a return or replacement request through our online portal here. Please upload clear images of the damaged product. Once verified, we’ll send a replacement or issue a coupon for the product's cost. Kindly allow 48 hours for out team to review the request, once submitted.
Order confirmation emails and WhatsApp notifications are sent immediately after your purchase. If you haven’t received a confirmation, please check your spam or junk folder. You should also ensure that your registered email and phone number are correct.
If you still do not see the confirmation, just WhatsApp or call us at 75064 96604, or email us at hello@plumgoodness.com — we’re always happy to help you!
If your most recent order isn't visible after a successful payment, please don’t worry. Sometimes, there may be a slight delay in updating your order details due to system sync issues. We recommend checking again after 30 minutes. If it still doesn’t appear, please WhatsApp or call us at 75064 96604, or email us at hello@plumgoodness.com — we’re always happy to help you!
You can view your past order history in the "My Orders" section of your profile on the app /website.
Product & Offer Related Query
Product details and specifications can be found on our website and app, within the product description and images of the respective product pages.
We recommend using our products within the period after opening which is usually 6 months indicated by a symbol of open jar on the product or before the 'Use Before' period mentioned on the product which ever is before. Most of our products are valid for 24 months from the date of manufacture or as mentioned on the product.
Customer reviews and ratings can be found directly on the respective product page itself.
You can find detailed usage instructions on each product’s page under the “How to Use” section. We also include directions on the product packaging for quick reference.
Still unsure? Feel free to reach out to us—we’re happy to guide you!
For beauty consultation & assistance, please call us on +91-75064-96604, every day from 10 AM to 7 PM.
Discounts and vouchers keep changing basis the various campaigns we run. You can find discount codes and vouchers on the cart page & checkout page. Alternatively, keep an eye out on your Whatsapp or on social media for surprise codes.
Head to www.plumgoodness.com for the latest offers. For any flash sales, you will receive notifications or you can stay updated by visiting our website/app regularly.
Absolutely! We’d love to be a part of your special occasions or gifting plans. Whether it’s for weddings, festive hampers, employee gifting, or bulk purchases, we’ve got you covered. Just head over to our Bulk Orders page here, fill in a few details, and our team will get in touch with you soon to help you curate the perfect gift sets!
During our offers, we include free samples and gifts with orders while stocks last, as per the ongoing promotion. These may vary based on availability.
Unfortunately, we do not send only product samples separately at this time. However, you can try our products by ordering the smaller sizes available.
Need help picking the right one? just WhatsApp or call us at 75064 96604 - we’re happy to help!
Yes, some Plum products contain added fragrance to make your experience more enjoyable. However, we always ensure it's within safe, skin-friendly limits. If you prefer fragrance-free options, we have those too — especially suited for sensitive skin. You can always check the full ingredient list on the product packaging or our website.
Returns & Exchange
If a shipment appears tampered with or damaged, it should not be accepted at the time of delivery.
We request that you do not accept such packages and inform us immediately so we can assist you with a resolution.
In case the product arrives in damaged, leaking, or tampered with conditions you can raise a return or replacement request through our online portal here. Just share clear images of the product. Once we verify it, we’ll either send a replacement or share a coupon for the product’s value as per the request raised. Please allow up to 48 hours for our team to review and respond to your request.
Please raise the missing product request through our Return and Exchange Portal here with a clear image of the package received and the invoice. Once we verify it, we’ll ship the missing item. Please allow up to 48 hours for our team to review and respond to your request.
Please raise a request through our Returns & Exchange Portal here and once our team verifies the details, we’ll arrange to ship the correct product. Please allow up to 48 hours for our team to review and respond to your request.
Got any other questions? Just WhatsApp at 75064 96604, or email us at hello@plumgoodness.com — we’re always happy to help!
If a wrong product was added by mistake while placing the order, we’re unable to offer a replacement or exchange. We recommend reviewing your order confirmation email carefully and cancelling the order before it is shipped. Once the order has been dispatched, we won’t be able to modify or replace any items.
Minis are meant to be for trial or as travel size alternatives to your favourite full-size Plums. In case of unsuitability, no returns or replacements will be provided.
Most of our products are eligible for return or exchange in case of damage, defect, or incorrect product.
• We do not accept returns for body care range of products in case the fragrance of the product doesn’t quite match your expectations, since fragrances are a matter of personal preference. We recommend checking the fragrance notes and descriptions mentioned on the product before placing your order.
• Minis / Travel Size products are meant to be for trial or as travel size alternatives to your favorite full-size Plums. In case of unsuitability, no returns or replacements will be provided.
Got any other questions? Just WhatsApp or call us at 75064 96604, or email us at hello@plumgoodness.com — we’re always happy to help!
The coupon issued against a returned product can currently be redeemed only on our website. We're working on making it app-friendly too—stay tuned! If you need help applying it, feel free to reach out - just WhatsApp or call us at 75064 96604, or email us at hello@plumgoodness.com — we’re happy to help!
Refunds & Payments
Refunds is initiated immediately for unshipped prepaid orders post cancellation however, it may take 3-5 workings days to reflect in your source bank account. Once the refund is initiated you will receive a confirmation message on WhatsApp. Please note the amount will be refunded in the source bank account, even in case of UPI payments.
If your payment failed but the amount was debited, don’t worry — the deducted amount is usually auto-refunded by your bank within 5 to 7 business days. If you don’t see the refund still, feel free to reach out to us with your transaction details, bank statement and we’ll help you check with the payment gateway.
Just WhatsApp or call us at 75064 96604, or email us at hello@plumgoodness.com — we’re always happy to help!
Once the images of your return request are reviewed and approved, we’ll issue a coupon equivalent to the product's cost within 48 hours. This coupon can be redeemed on your next purchase on our website.
Refunds usually take 3 to 5 business days (excluding Saturday, Sunday and bank holidays) to reflect in your source account after being processed. If it’s been longer and you still haven’t received it in your source bank account then please WhatsApp or call us at 75064 96604, or email us at hello@plumgoodness.com — we’re always happy to help!
Once your undelivered order reaches back to our warehouse, we’ll initiate your refund within 48 hours. Please note that it may take 3 to 5 working days for the amount to reflect in your source bank account, depending on your bank’s processing timelines.
Plum Rewards
It's a VIP ticket to exclusive perks! Earn Plum Charms, unlock exclusive discounts & get early access to all offers. Explore it here
When you sign up with Plum, you unlock a whole world of goodness! Enjoy faster checkout, easy order tracking, early access to offers and earn reward points with every purchase. It’s our way of saying thanks for joining the Plum family! 💜
Just sign up or log in to your account on our website, and you’ll be automatically added to the program. Your tier and reward points will start building up based on your shopping journey with us—no extra steps needed!
Every 1 Reward Point = ₹1, and you can use them on your next purchase to save more! 🎉
You earn points every time you shop with us, and they get credited to your account once your order is delivered. Plus, you can also earn bonus points on every third purchase, by sending Plum empties, special promotions, and referrals. Keep an eye out! 👀💜
Explore all about rewards here
Simply log into your Plum account and head to the Plum Plus section. You'll see your total points, tier status, and how close you are to unlocking your next reward!
You can redeem your Plum Reward Points directly at checkout. Just log into your Plum account, add your favorite goodies to the cart, and apply your available points on the payment page to enjoy instant savings!
Note: You can redeem a maximum of 150 points at once.
You can check your Plum Rewards tier status by logging into your account on our website. Just head to the Plum Plus page—you’ll find your current tier, available reward points, and all the amazing benefits waiting for you!
Simply keep shopping to unlock exclusive perks!
Welcome Tier: You're in! Enjoy benefits right from the start with 50 points once you create an account.
Insider: Spend ₹2,501 and unlock exclusive perks!
Influencer : Take it up a notch! Spend an additional ₹6,000 (total ₹8,501) and enjoy even more rewards.
Icon : The ultimate experience awaits! Spend an additional ₹10,000 (total ₹18,501) and indulge in the best of Plum Goodness.
Know more about it here
Reward points are credited within 7-10 working days after delivery of your order. If it's been longer, WhatsApp or call us at 75064 96604, or email us at hello@plumgoodness.com — we’re happy to help!
Reward points are usually credited within 5 to 7 working days of us receiving your empties. If it’s been longer, just WhatsApp or call us at 75064 96604, or email us at hello@plumgoodness.com — we’re always happy to help!
Yes, Reward Points are valid for 12 months from the date they are credited to your account. Be sure to use them before they vanish! ✨ Explore more here
If you have redeemed Reward Points while placing an order which was not confirmed, then the points will be credited back in 24 hours.
Please note reward Points are valid for 12 months from the date they are credited to your account. If you haven't used them they would lapse.
Still need help? Just WhatsApp or call us at 75064 96604, or email us at hello@plumgoodness.com — we’re always happy to help!
If your order is cancelled, the reward points for that order will simply not be credited to your account.
A few things to consider
• Only delivered orders count.
• Returns and cancellations don’t count
• The system can take 48 to 72 hours to update your tier.
• Make sure you’re logged in with the right account
Still stuck? Just WhatsApp or call us at 75064 96604, or email us at hello@plumgoodness.com — we’re always happy to help!"
You don’t need to manually renew your Plum+ membership—it’s automatic!
Your tier status is based on your shopping activity over the past 12 months. Just keep enjoying your Plum favorites, and your membership and benefits will stay active and updated accordingly.
Empties4good
Under our #Empties4Good initiative, you can not only send your empties for recycling for free but you’ll also receive shopping credits for your act of goodness. For every empty you send us, we'll reward you with Rs. 50 in shopping credits on plumgoodness.com! Know more about #Empties4Good here.
Simply fill out the Empties4good form here, and we’ll arrange a free doorstep pickup within 2–3 days. You’ll get all the details over email or WhatsApp—easy-peasy.
Most of our packaging is RECYCLABLE, and we minimize the use of packaging, in general. We avoid plastics like SAN, ABS and PVC that are not eco-friendly. At present we don’t use any special grade that is more biodegradable than conventional plastic - we are constantly looking for ways to do that. If you have ideas we can pursue, tell us!
We use PET, PP and PE in our packaging. We encourage you to reuse and recycle – and not just packaging.
For every valid empty, you’ll receive ₹50 in plum rewards. This will be added to your Plum account within 5 to 7 days of us receiving your package.
No extra packing needed. Just keep your clean empties ready, our delivery partner will collect them directly from you.
Yes! Make sure your Plum empties are completely used up, rinsed, and dried before handing them over. It keeps things hygienic and ready for recycling.
Please send at least 4 Plum empties in one go. This helps us reduce the carbon footprint of pickups.
Pickups are available across locations in India only.
Only empty plastic packaging of Plum products—like bottles, jars, and tubes. Glass containers, cardboard cartons, or products from other brands won’t be accepted.
We hand them over to certified recycling partners who repurpose them into recycled products. Nothing goes to waste.
Reward points are usually credited within 5 to 7 working days of receiving your empties. If it’s been longer, just WhatsApp/call us at 75064 96604, or email us at hello@plumgoodness.com — we’re always happy to help!
Collaboration & miscellaneous
If you're a content creator or influencer looking to collaborate, just fill out this form here and our team will reach out if there is a relevant campaign.
Please email us at marketing@plumgoodness.com with your business details. Our team will review your inquiry and get back to you if there’s a suitable opportunity.
PRICING AND OFFER INFORMATION
- Plum strives to provide accurate product and pricing information; however, errors may occur.
- Prices and availability of the products and services provided or offered on the website are subject to change without prior notice and at the sole discretion of the company.
- Products offered complimentary / as GWP (Gift with Purchase) are subjected to availability of exact variant.
- Company reserves all rights to withdraw any ongoing offer and/or promotion without prior notice.
CANCELLATION OF UNUSUAL ORDERS
There may be certain orders that Plum cannot accept, and therefore, we reserve the right, at our sole discretion, to cancel any order. Some reasons may include errors in pricing, certain issues identified by our fraud avoidance flow, or any order placed using a technological glitch/loophole, etc. We will notify you in case your order has been cancelled or if any additional information is required to ship your order.
