How do I apply this product and for how long should I keep it?

Hello,

After washing face, pour out a small quantity of toner on palm and splash it on your face. You could also use a cotton ball to dab the toner softly all over. Leave on and let your skin soak it up. Let the toner air dry, don't rush to wipe it off. Follow it up with a moisturizer suited for oily skin.

Love,
Plum People  

It is good for acne skin?

Hi,

"Thank you for writing us"

Yes. Green tea extracts combat acne effectively.

Feel free to contact us for further assistance.



Love,
Plum

Expiry date of green tea alcohol free toner?

Hi, Thank you for asking!
The expiry date of all our skin care products are 24 months from manufacturing date.
We hope we have been able to address your query. Please feel free to reach us any time if we can be of further assistance.

Love,
Plum People

Can i apply plum green tea toner before applying plum spot treatment gel??

Hi,

Thanks for asking!

Yes. You can apply Green Tea Toner before applying Green Tea Clear Spot-Light Gel.

We hope we have been able to address your query.


Love,
Plum

hi, i am 15 years old , can i use the plum green tea toner?

Hi, Thanks for asking! Yes Green Tea Alcohol-Free Toner can be safely used at the age of 15 years.
We hope we have been able to address your query.

Hi Plum people Since the green tea toner contain glycolic acid in it,is it okay to use it during day time?

Hi, Thanks for asking! Yes the Green Tea Alcohol-Free Toner can be safely used in the day time as the percentage of glycolic acid is less than1%.
We hope we have been able to address your query.

Can teenagers use plum toner ?

Hi, Thanks for asking! Yes teenegers can safely use our toner.
We hope we have been able to address your query.

Can I use the green tea toner and a tea tree and salicylic acid contained night mask in my night time skincare routine as I have oily acne prone skin?

Hi, Thanks for asking! We usually recommend one brand product for better results. However if both the products together suits your skin, you can use them.
We hope we have been able to address your query.

How many times can we use it in a day??

Hi, Thanks for asking! We usually recommend to apply the Green Tea Alcohol-Free Toner twice a day.
We hope we have been able to address your query.

Can I use green tea toner along with cetaphile cleanser...i have oily skin

Hi, Thanks for asking! We usually recommend one brand product for better results. However if both the products together suits your skin, you can use them.
We hope we have been able to address your query.

Hi, can I use this toner on acne/ Pimple?

"Hi",

Thank you for asking.
The toner you can use after face wash wich will help you to reduce the open pores. You can use it on acne / Pimple.

If there's anything else we can help with, please do not hesitate to let us know.


Love,
Plum People.

I have high oily sensitive skin can I use this toner?

"Hi",

Thank you for asking.
We do not have any product for oily and sensitive skin type.


If there's anything else we can help with, please do not hesitate to let us know.


Love,
Plum People.

Best combo for combination skin with black heads and Whitehead ang acne breakouts sometimes

Hi, Thanks for asking. For combination and acne prone skin we recommend Green Tea range of products.
We hope we have been able to address your query.

Does this suit for normal skin??

Hi, Thanks for asking! For normal skin without acne issues we would recommend Chamomile & White Tea Calming Antioxidant Toner.
We hope we have been able to address your query.

After using the green tea toner, the area around my nose and upper lip burn. Is this normal or does the toner not suit my skin? The same goes for the green tea face pack.

Hello,

It is quite normal to feel a burning sensation while applying the toner. It often persists for a short while after application. This is due to the presence of glycolic acid. The toner can be used safely in this circumstance. However, if the burning sensation persists for a prolonged period, we recommend that you stop using the toner. 

For the mask, the burning sensation should subside within 1-2 minutes after application. If it persists for a longer period, please discontinue its use.

We hope we were able to address your query.

Feel free to contact us for anything further.

Love, Plum People

Can i use plum products during pregnancy?

Hello,

We do not recommend the use of Green Tea Alcohol-Free Toner and other Green Tea products products during pregnancy and lactation, as a precaution as it contains glycolic acid. Although the percentage of glycolic acid used is less than 1% in all our products, and even less will be absorbed through the skin, we prefer to be conservative at these times.

We hope we have been able to address your query.

Feel free to contact us for anything further.

Love, Plum People

It contains "phenoxyethanol" which is bad for skin

"Hi",

Thank you for asking.
Phenoxyethanol is a totally safe alternative to parabens. We have even covered the same in the FAQ page on our website. You can read the Cosmetic Ingredient Review safety assessment about phenoxyethanol in this document: https://ec.europa.eu/health/scientific_committees/consumer_safety/docs/sccs_o_195.pdf Another resource we rely on is Skin Deep by Environmental Working Group. Their assessment of Phenoxyethanol is also in the safe category, as you can see here: http://www.ewg.org/skindeep/ingredient/704811/PHENOXYETHANOL/ There is unfortunately a lot of information that is available on the internet that tends to scare rather than inform, specifically regarding phenoxyethanol. This is absolutely safe to use, particularly in the concentrations that we use them in our products.

We hope we've been able to address your query. Please feel free to reach us any time if we can be of any assistance.


Love,
Plum People.

Can i use this for normal skin??

Hi, Thanks for asking! The Green Tea Alcohol-Free Toner is suitable for oily to combination and acne prone skin. For normal skin we would recommend Chamomile & White Tea Calming Antioxidant Toner.
We hope we have been able to address your query.

Why do I get burning sensation on my skin, while applying the toner on my face? ( I have pimples and open pores too)

Hello,

It is quite normal for a burning sensation to persist for a short while during the application of the toner. It occurs due to the presence of glycolic acid. The toner can be used safely in this circumstance.

Feel free to contact us for anything further.

Love, Plum People

And also I m suffering from whiteheads and blackheads will it help to remove them pls guide

Hi, Thanks for asking. For removing whiteheads and blackheads we recommend using Chamomile & White Tea Brighten-Up Face Scrub. 
Feel free to contact us for anything further. Love, Plum People

I m early 20 and I have extremly oily skin and I use adalpane gel daily, so can I use this toner with adalpane gel

Hi, Thanks for asking. If you are under any medication we recommend not to use our products along with it. Feel free to contact us for anything further. Love, Plum People

I'm already using this plum toner . Can we store it at fridge in summer or hot days

Hello,

Yes, you can keep this toner in the fridge. However, we suggest you avoid storing it in the freezer.

Please feel free to reach us any time if we can be of further assistance.

Love,
Plum People

I want to know the fragrance is mild or too strong. Coz fragrance can irritate the skin. Is it safe to use coz it contains fragrance.

Hi, Thanks for asking! Green Tea Alcohol-Free Toner does have a fragrance and whether its mild or strong defers as per individual. Our position wrt fragrance usage is driven by a thoroughly researched, scientific view on ingredient safety versus a blanket negative view on the term "fragrance". A blanket view misses the point on fragrances being bespoke mixtures of many compounds, as indeed are many natural extracts. It is the selection of safe, phthalate-free and IFRA-approved fragrances (and in general, safe ingredients) in our products that gives us the confidence in the goodness of plum products. As a separate initiative we are researching fragrance-free products and will certainly bring them to market if they are, well, good :)

Feel free to contact us for anything further. Love, Plum People

What percentage of glycolic acid does plum green tea alcohol free toner contain? Can you let me know

Hello,

Due to confidentiality reasons, we do not disclose the exact percentage of ingredients used in our products. We hope you understand our position on the matter. However, we can assure you that ingredients are used well within the recommended dosages as per international norms.

Please feel free to reach us any time if we can be of further assistance.

Love,
Plum People

Is it minimized my pores ?

Thanks for asking. Yes the Green Tea Alcohol-Free Toner helps to shrink the open pores, it is suitable for oily to combination and acne prone skin.
We hope we have been able to address your query.

Is it minimized my pores ?

Thanks for asking. Yes the Green Tea Alcohol-Free Toner help to shrink the open pores, it is suitable for oily to combination and acne prone skin.
We hope we have been able to address your query.

I’m using the green tea toner as well as the night gel cream of the same range. Both of these products have glycolic acid in them. I know you can’t disclose the percentage but is it safe to use the toner twice a day, everyday and the night cream every night?

Hello,

Yes, we can assure you that ingredients are used well within the recommended dosages as per international norms and these products are safe for daily use. You can use the toner twice a day as part of a C-T-M (Cleanse-Tone-Moisturize) routine and use the night gel every night.

Please feel free to reach us any time if we can be of further assistance.

Love,
Plum People

I have a combination type skin (somewhat dry) and acne prone. Which toner and night gel will be suitable for my skin?

Hello,

For you, we recommend our Green Tea Alcohol-Free Toner.

Please feel free to reach us any time if we can be of further assistance.

Love,
Plum People

Is it ok to get burning sensation immediately after applying ? BTW it has been reduced within a min!

Thanks for asking. If the burning sensation is for a short while then it is quite normal due to the presence of glycolic acid in it and it can be used safely on the skin.
We hope we have been able to address your query.

I want to buy this product but there is no option. Do you ship to UK?

Hello,

We ship our products across India and worldwide. However, all deliveries are on hold until the lockdown situation is better. Stay tuned to our Instagram for latest updates.

Love,
Plum People

Since the green tea toner has glycolic acid can i use it in the morning

Hello,

Yes, you can indeed use this toner as part of your C-T-M (Cleanse-Tone-Moisturize) routine in the morning as well as at night. We recommend using it twice a day or at least once a day as part of your C-T-M routine.

Please feel free to reach us any time if we can be of further assistance.

Love,
Plum People

What is the PH Level

Hello,

Due to confidentiality reasons, we cannot disclose the exact pH value of our products. However, the pH value of all our products falls in the range of 5.5-6.25.

If we can help with anything else, please feel free to reach us on 75064-96604 through call/WhatsApp or write to us on hello@plumgoodness.com. One of our associates will get back to you as soon as possible during these hours: between 10.00 am to 6.30 pm (Monday to Friday) or 10.00 am to 1.30 pm (Saturday). 

Love,
Plum People

Available for Malaysian?

Hello,

We ship our products pan India and worldwide. However all deliveries are on hold until the lockdown situation is better. Stay tuned to our Instagram for latest updates. Please feel free to reach us any time if we can be of further assistance.

Love,
Plum People

Hey My skin is slightly dry..can green tea toner be used and will that be effective..I have also purchased e-luminescense moisturizer..is the combo a gud one

Hello,

If your skin is not acne-prone, you can go for our Chamomile & White Tea Calming Antioxidant Toner, which is more well suited for slightly dry skin. Check it out here.

Please feel free to reach us any time if we can be of further assistance.

Love,
Plum People

What is the percentage composition of glycolic acid in the green tea toner?

Hello,

Due to confidentiality reasons, we do not disclose the exact percentage of ingredients used in our products. We hope you understand our position on the matter. However, we can assure you that ingredients are used well within the recommended dosages as per international norms.

For further queries, you can call/WhatsApp us on 75064-96604 or drop in an email at hello@plumgoodness.com and one of our associates will get back to you as soon as possible during these hours: 10.00 am to 6.30 pm (Monday to Friday) and 10.00 am to 1.30 pm (Saturday). 

Love,
Plum People

What percentage of Glycolic acid is used in the green tea toner ?

Hello,

Due to confidentiality reasons, we do not disclose the exact percentage of ingredients used in our products. We hope you understand our position on the matter. However, we can assure you that ingredients are used well within the recommended dosages as per international norms.

For further queries, you can call/WhatsApp us on 75064-96604 or drop in an email at hello@plumgoodness.com and one of our associates will get back to you as soon as possible during these hours: 10.00 am to 6.30 pm (Monday to Friday) and 10.00 am to 1.30 pm (Saturday). 

Love,
Plum People

Can I use this toner with a vit C serum?

Hello,

Yes, you can use this toner with a vitamin C serum. However, we recommend doing a patch test first to see if your skin is receiving the products well.

If there is anything else we can help with, please feel free to call/WhatsApp us on 75064-96604 or write to us on hello@plumgoodness.com and one of our associates will get back to you as soon as possible during these hours: 10.00 am to 6.30 pm (Monday to Friday) and 10.00 am to 1.30 pm (Saturday).

Love,
Plum People

Did plum green tea toner packaging changed? For instance in front its says 6.76 fl. Oz beside the ml quantity?

Hello,

We have made a few small changes in the packaging of this product, such as providing a seal inside the toner cap instead of the outer plastic seal we used earlier, to reduce our use of plastic. 

We also regularly improve the information mentioned on the packaging by ensuring that all key details are mentioned and less relevant information (if any) is updated or removed. 6.76 fl. oz is the volume of our product (200 ml) mentioned approximately in fluid ounces.

If there is anything else we can help with, please feel free to call/WhatsApp us on 75064-96604 or write to us on hello@plumgoodness.com and one of our associates will get back to you as soon as possible during these hours: 10.00 am to 6.30 pm (Monday to Friday) and 10.00 am to 1.30 pm (Saturday).

Love,
Plum People

Did plum toner packaging changed?

Hello,

I have an uneven skin. few days it's really oily and other days it's normal. Can I use this toner

Hello,

Thank you for writing in! It seems to use that you have a combination skin type. You can indeed use this toner, as it is great for oily, combination and acne-prone skin. It is a non-drying, 100% alcohol-free toner that helps shrink pores and firm up your skin. It is rich in green tea extracts that help combat acne and has just the right amount of glycerine to impart gentle hydration to your skin.

This toner can be used as part of a daily C-T-M (Cleanse-Tone-Moisturize) regime, where you can cleanse using a face wash/cleanser, tone and firm up skin with a toner and then follow up with a moisturizer/sunscreen. Check out our C-T-M set here.

If there is anything else we can help with, please feel free to call/WhatsApp us on 75064-96604 or write to us on hello@plumgoodness.com and one of our associates will get back to you as soon as possible during these hours: 10.00 am to 6.30 pm (Monday to Friday) and 10.00 am to 1.30 pm (Saturday).

Love,
Plum People

What is the pH of the Green Tea toner?

Hello,

Due to confidentiality reasons, we cannot disclose the exact pH value of our products. However, the pH value of all our products falls in the range of 5.5-6.25.

If we can help with anything else, please feel free to reach us on 75064-96604 through call/WhatsApp or write to us on hello@plumgoodness.com. One of our associates will get back to you as soon as possible during these hours: between 10.00 am to 6.30 pm (Monday to Friday) or 10.00 am to 1.30 pm (Saturday). 

Love,
Plum People

what is the percentage of glycolic acid in the product. and can this be used in the day time as glycolic acid is advised for night time use only.

Hello,

We use a very low percentage of glycolic acid in our Green Tea range of products, which we can assure you, is well within the recommended dosages as per international norms. Due to confidentiality reasons, we cannot disclose the exact percentage of ingredients used in our products. We hope you will understand our position on the matter. This toner is indeed well-suited for day time use. It can be used once or even twice a day, as part of a regular cleanse-tone-moisturize (c-t-m) routine and is best suited for oily and combination skin (including acne-prone skin). We hope we've been able to address your query. In case of further queries, you can call/WhatsApp us on 75064-96604 and one of our associates would be happy to help you out.

Love,
Plum People

What is the pH value of plum green tea toner? And also recommend me facewash and toner with pH value 5.5

Hello,

Due to confidentiality reasons, we cannot disclose the exact pH value of our products. However, the pH value of all our products falls in the range of 5.5-6.25.

If we can help with anything else, please feel free to reach us on 75064-96604 through call/WhatsApp or write to us on hello@plumgoodness.com. One of our associates will get back to you as soon as possible during these hours: between 10.00 am to 6.30 pm (Monday to Friday) or 10.00 am to 1.30 pm (Saturday). 

Love,
Plum People

Where can we store this product

Hello,

We suggest storing this product in a cool, dry place, away from direct sunlight. Please feel free to reach us any time if we can be of further assistance.

Love,
Plum People

The best before of the product is not mentioned.

Hello,

We appreciate your concern. As per our policy, all products sold on the website are at least 1 year from expiry, and we do try to keep run sizes small enough to get you the freshest product possible. If there's anything else we can help with, please do not hesitate to contact us.


Love,
Plum People