How do I apply this product and for how long should I keep it?

Hello,

After washing face, pour out a small quantity of toner on palm and splash it on your face. You could also use a cotton ball to dab the toner softly all over. Leave on and let your skin soak it up. Let the toner air dry, don't rush to wipe it off. Follow it up with a moisturizer suited for oily skin.

Love,
Plum People  

Is this spray type toner???

Hello, thank you for asking

Green Tea Alcohol-Free Toner is not a spray toner. It has a disc top type. Please feel free to reach us for further queries. 

Love, Plum People

I have so many open pores . Should I use it?

Hello Tanwi,

Thank you for asking.
Yes the Green Tea Alcohol-Free Toner will help to get rid of open pores. The Plum Green Tea Alcohol-Free Toner is suitable for combination, oily and acne prone skin type.

If there's anything else we can help with, please do not hesitate to let us know.

Love,
Plum People

Why does my face turns dark and oily after applying this toner?

Hello Suva,

We are sorry to note your feedback that our products didn't meet your expectation. We request you to call us on the customer care number 75064-96604 so that one of our customer care executives will understand the issue better and resolve it.

Please feel free to reach us for any further assistance. You can call us on 75064-96604 from  Mon to Sun (10.00am to 6.30pm)

Love,
Plum People

Is it necessary to apply moisturizer after toner?

"Hi",

Thank you for asking.
We usually recommend to use the Gree tea mattifying moisturizer after applying toner as the moisturizer will controlled hydration, non-shiny matte finish, acne (pimples) combat and a fresh, clear appearance. 

If there's anything else we can help with, please do not hesitate to let us know.

Love,
Plum People.

My face is having tiny tiny pimples here and there.Face is not oily.i wish to get a clear skin.which combo or products should I use?

"Hi",

Thank you for asking.
The Green tea products are suitable for combination, oily and acne prone skin type. We request you to call us on the customer care number 75064-96604 so that one of our customer care executives will understand and address your queries.

Please feel free to reach us for any further assistance. You can call us on 75064-96604 from  Mon to Sun (10.00am to 6.30pm)

Love,
Plum People.

Recommend a toner for normal dry skin for winters

Hi,

Thanks for asking!
For normal to dry skin we would recommend E-luminence Nourishing Toning Water.
If there's anything else we can help with, please do not hesitate to let us know.

Love,
Plum People

Does it dry skin?

Hello, thank you for asking.

Green Tea Alcohol-Free Toner is not for dry skin. we have Chamomile & White Tea Calming Antioxidant Toner and E-luminence nourishing toning water for dry skin. 

Please feel free to reach us for further queries. 
Love, Plum People

Is it safe to use green tea range during pregnancy?

Hi,

Thanks for asking!
We usually don't recommend the Green Tea range during pregnancy and in the lactation period due to the presence of glycolic acid in it.
If there's anything else we can help with, please do not hesitate to let us know.

Love,
Plum People

How is it vegan if it has glycerin?

Hi,

Thanks for asking!
Our glycerin source is vegan - in fact almost all the glycerin in India is plant-sourced, for the simple reason that animal fats are not used for soapmaking in India (unlike abroad, where animal fat is the chief input into soapmaking).
If there's anything else we can help with, please do not hesitate to let us know.

Love,
Plum People

does this toner cause skin purging?

"Hi",

Thank you for asking.
We right now do not have any products which help to cure the skin purging.

If there's anything else we can help with, please do not hesitate to let us know.

Love,
Plum People.

Can we use this kit for hormonal cystic acne?

"Hi",

Thank you for asking.
We do not recommend to use the Green tea products for cystic acne.

If there's anything else we can help with, please do not hesitate to let us know.

Love,
Plum People.

Can it used Normal skin?

"Hi",

Thank you for asking.
The Green tea alcohol free toner is suitable for combination, oily and acne prone skin type and not for normal, dry and sensitive skin type. As per your skin type we will recommend to use Chamomile and white tea toner.

If there's anything else we can help with, please do not hesitate to let us know.

Love,
Plum People.

What is the percentage of glycolic acid used in this toner.

Hi,

Thank you for asking!

We are using less than 1% proportioned of glycolic acid in Green Tea Alcohol-Free Toner.

We hope we have been able to address your query. 

Feel free to contact us for further assistance.

Love,
Plum People

Can a 16y/o girl use it for active acne

Hi,

Thank you for asking!

Yes, A 16 year old girl can use this product for active acne. However for better results we suggest to use Green Tea Clear Spot-Light Gel to combat active acne.

We hope we have been able to address your query.

Feel free to contact us for further assistance.

Love,
Plum People

What is the ph of this toner?

Hi,

Thank you for asking!

Ph for Green Tea Alcohol-Free Toner is 5.5 to 6.5.

We hope we have been able to address your query.

Feel free to contact us for further assistance.

Love,
Plum People

Is it safe to use Plum green tea toner, face wash and plum grapeseed and sea buckthorn oil in pregnancy?

Hi,

Thank you for asking!

We usually don't recommend our green tea products during pregnancy and lactation period as there is Glycolic acid.  Although we are using much less than 1% proportioned but still for the safer side we won't recommend it. However you can use Grape Seed & Sea Buckthorn Glow-Restore Face Oils Blend.

We hope we have been able to address your query.

Feel free to contact us for further assistance.

Love,
Plum People

Do men use toner? Also is this toner suitable for men?

Hi,

Thank you for asking!

Yes. Men can also use Toner. All our products are suitable for both men and women. We're happy to inform you that the creators of Plum have recently launched Phy - a specialist range of dermatologically-tested, 100% vegan grooming products for men. You can explore these products here. We highly recommend Phy for products that will best suit men's grooming needs.

We hope we have been able to address your query.

Feel free to contact us for further assistance.

Love,
Plum People

What is expiary date for this product

Hi, Thanks for asking!
The expiry ate of the product is 24 months from the manufacturing date.
We hope we have been able to address your query.

Love,
Plum People

What is the percentage of glycolic acid?

Hi,

Thank you for asking!

The percentage of Glycolic acid in all our Green tea range of products is less than 1% and even less will be absorbed through the skin.

We hope we've been able to address your query. Please feel free to reach us any time if we can be of further assistance.

Love,
Plum People

Can I apply night gel instead of moisturizer after using green tea alcohol free toner

Hi,

Thank you for asking!

You can apply both after using Green Tea Alcohol-Free Toner. However use Green Tea Mattifying Moisturizer in daytime & Green Tea Renewed Clarity Night Gel before going to bed.

We hope we have been able to address your query.

Feel free to contact us for further assistance.

Love,
Plum People

Can it used for a 17 years old girl

Hi, Thanks for asking!
Yes you can use the Green Tea Alcohol-Free Toner at the age of 17 years. It is suitable for oily to combination and acne prone skin.
We hope we have been able to address your query.

Love,
Plum People

Hello. Sometimes I get cystic acne so what should I use ?? And I also have breakouts. Can I use this toner?

Hi,

Thank you for asking!

Yes, you can use Green Tea Alcohol-Free Toner for cystic acne. However for better results we reccomend to use Green Tea Clear Spot-Light Gel.

We hope we have been able to address your query.

Feel free to contact us for further assistance.

Love,
Plum People

Hey! I bought the toner, but the manufacturing place is different than the one I had bought before. Request you to clarify if the product I have recieved is fake or real. Also, the seal under the cap was missing so I'm Not sure if this is how I was supposed to receive it.

Hi,

Thank you for asking!

Request you to share an image of the toner along with the manufacturing details on hello@plumgoodness.com our concern team will address your query & get back to you asap.

We hope we have been able to address your query.

Feel free to contact us for further assistance.

Love,
Plum People

It is good for acne skin?

Hi,

"Thank you for writing us"

Yes. Green tea extracts combat acne effectively.

Feel free to contact us for further assistance.



Love,
Plum

Expiry date of green tea alcohol free toner?

Hi, Thank you for asking!
The expiry date of all our skin care products are 24 months from manufacturing date.
We hope we have been able to address your query. Please feel free to reach us any time if we can be of further assistance.

Love,
Plum People

Can i apply plum green tea toner before applying plum spot treatment gel??

Hi,

Thanks for asking!

Yes. You can apply Green Tea Toner before applying Green Tea Clear Spot-Light Gel.

We hope we have been able to address your query.


Love,
Plum

It feels a bit sticky after applying green tea toner...is it okay?...I have combination skin type (slightly dry)

"Hi",

Thank you for asking.
The Green tea Alcohol free toner is suitable for combination, oily and acne prone skin type. If you dont have acne issue we will recommend to use the Chamomile and white tea toner as per your skin type.

If there's anything else we can help with, please do not hesitate to let us know.

Love,
Plum People.

Hi...is this toner in a spray bottle form?

"Hi",

Thank you for asking.
The Green tea alcohol free toner is not in a spray bottle form, you can apply it with your hands or with the help of cotton.

If there's anything else we can help with, please do not hesitate to let us know.

Love,
Plum People.

What is the expiry date for the products, i couldnt find the expiry date mentioned in a

"Hi",

Thank you for asking.
The products sold on our website are not more than 6-8 months from their manufacturing date. All our products are valid for 2 years from the date of manufacturing.
The manufacturing date and the expiry date are also available on the product containers for reference.

If there's anything else we can help with, please do not hesitate to let us know.

Love,
Plum People.

Will it prevent oily skin permanently

"Hi",

Thank you for asking.
The Green tea alcohol free toner will to get rid of pores, for oily skin we will recommend to use the complete Green tea CTM kit.

If there's anything else we can help with, please do not hesitate to let us know.

Love,
Plum People.

Can I use mcaffenine green tea serum vitamin c with plum suncreen with niacinamide?is it ok to mix vitamin c with niacinamide Since

Hello, Thank you for asking!

Can I use niacinamide face serum after using plum green tea toner??

"Hi",

Thank you for asking.
We usually recommend to use only 1 brand product, but you can have first a patch test done before using it.

If there's anything else we can help with, please do not hesitate to let us know.

Love,
Plum People.

Is it safe to apply plum toner in the green tea range before applying niacinamide or vitamin C serum ?

Hey thankyou for writing in !
Please note that we recommend only Plum products. Although you can do a patch test before direct application.
We hope we have been able to address your query.
Love, Plum People.

Hello , My skin is oily and I have also too much dark circles under eyes .can plum products is helpful for me . Please recommend product

Hi, Thanks for asking!
For oily skin we recommend Green Tea range of products. For dark circles we recommend Bright Years Under-Eye Recovery Gel. 
We hope we have been able to address your query. For further information you can call us on 75064-96604 from Mon- Sun(10AM-6.30PM).

Love,
Plum People

Can i use this toner with my salicylic acid face wash?

Hi, Thank you for writing in!
We would recommend to use the Toner followed by the Green tea pore cleansing face wash.
We hope we have been able to address your query.

Love,
Plum People

Can you please tell me what are the ingredients used in fragrance and the percentage of fragrance in this toner?? I would like to add that i have been using this toner for almost 1.5 year, and i love to use this in my skincare routine. Thanks!

"Hi",

Thank you for writing to us.
We would like to inform you that, most of the fragrances used in our products are blends of synthetic, natural and nature-identical substances. We take care to ensure that the fragrances we use are compliant to EU & IFRA norms for ingredient safety. Additionally our fragrances do not contain propylene glycol and phthalates, and are completely safe for regular use.

We hope we've been able to address your query. Please feel free to reach us any time if we can be of any assistance.

If there's anything else we can help with, please do not hesitate to let us know.

Iv been using the green tea toner for 2 months now twice day after plum face wash.i follow up with jeju aloe gel. My skin has been purging since day one maybe because of the glyco , it hasnt stopped even after 2 months.Should i discontinue the product??

Hello, Thank you for asking!

We are sorry to note your feedback about the same. The percentage of Glycolic acid in all our Green tea range of products is less than 1% and even less will be absorbed through the skin.We usually recommend using only one brand's products. 

Please feel free to reach us for further queries. 
Love,
Plum People

Can I use aloe vera to moisturize my skin after using the green tea toner?

"Hi",

Thank you for asking.
We usually recommend to use one brand products, but you can have a patch done first before using it.

If there's anything else we can help with, please do not hesitate to let us know.

Love,
Plum People.

Ye oil skin ke liye bhi use kr sakte h kya

"Hi",

Thank you for asking.
The Green tea alcohol free toner is recommend to use on face which will help to reduce the open pores.

If there's anything else we can help with, please do not hesitate to let us know.


Love,
Plum People.

I use toner first time and my acne he converted into red clr, is it fine ?

"Hi",

Thank you for asking.
We are sorry to hear the feedback. We reuqest you call on customer care number 75064-96604 so that our customer executive will address your concerns.

Please feel free to reach us for any further assistance. You can call us on 75064-96604 from  Mon to Sun (10.00am to 6.30pm)

Love,
Plum People.

I am 13 years can I used the plum green tea toner

"Hi",

Thank you for asking.
We recommend to start using the Green tea products from teenage.

If there's anything else we can help with, please do not hesitate to let us know.


Love,
Plum People.

The % of glycolic acid in this toner ?

"Hi",

Thank you for asking.
The percentage of Glycolic acid in all our Green tea range of products is less than 1% and even less will be absorbed through the skin.

We hope we've been able to address your query. Please feel free to reach us any time if we can be of further assistance.

Love,
Plum People.

Placed an order nd their is no responseor no msg confirmation No replying to my mails also get me the confirmation

Hello, Thank you for asking!

Kindly provide us the order number or registered mail id so we can check the same. 

Please feel free to reach us for further queries. 
Love,
Plum People

Hy I'm 20 year and I have oily skin and pimple problem also can I use this

"Hi",

Thank you for asking.
As per your skin type we recommend to use the Green tea products.

If there's anything else we can help with, please do not hesitate to let us know.


Love,
Plum People.

Can I use this toner for my dry /normal skin???

"Hi",

Thank you for asking.
As per your skin type we recommennd to use the E luminence products. The Green tea prodcuts are suitable for combination, oily and acne prone skin type.

If there's anything else we can help with, please do not hesitate to let us know.


Love,
Plum People.

Best before ?

"Hi",

Thank you for asking. 
All the products are of 2020 manufacturing date and the enpiry date is after 24 moonths of manufaccturring date.


If there's anything else we can help with, please do not hesitate to let us know.

Love,
Plum People.

What is the proper way to layer Plum Green Tea Toner and Moisturiser with 10% Niacinamide as both these products contain Glycolic Acid and there's no way of knowing it's percentage in both?

"Hi",

Thank you for asking.
After washing face, pour out a small quantity of toner on palm and splash it on your face and after 10 mins you can apply the moisturizer again you have to take the small quatity on palm and apply in dots on face and smurg it with gentle hands. The percentage of Glycolic acid in all our Green tea range of products is less than 1% and even less will be absorbed through the skin.

We hope we've been able to address your query. Please feel free to reach us any time if we can be of further assistance. 

Love,
Plum People.

How it cancle order

"Hi",

Thank you for asking.
To cancel the order you can contact customer care number or mark us mail and we will cancel the order, as there is no option available on website to cancel the order.

If there's anything else we can help with, please do not hesitate to let us know.


Love,
Plum People

Can it minimizes pores???

"Hi",

Thank you for asking.
The Green tea alcohol free toner will help in reducing the open pores.


If there's anything else we can help with, please do not hesitate to let us know.


Love,
Plum People.

Oily skin suit plum cream

"Hi",

Thank you for asking.
As per your skin type we recommend the Green tea products.


If there's anything else we can help with, please do not hesitate to let us know.


Love,
Plum People.

Percentage of glycolic acid in this toner??

"Hi",

Thank you for asking.
The percentage of Glycolic acid in all our Green tea range of products is less than 1% and even less will be absorbed through the skin. We hope we've been able to address your query. Please feel free to reach us any time if we can be of further assistance.

If there's anything else we can help with, please do not hesitate to let us know.

Love,
Plum People.

Date of expiry?

"Hi",

Thank you for asking.
All the products are of recent manufacturing of 2020, and the expiry date is after 24 months of manufacturing date.

If there's anything else we can help with, please do not hesitate to let us know.


Love,
Plum People.

Can I use plum toner during pregnency

"Hi",

Thank you for asking.
We usually don't recommend our green tea products during pregnancy and lactation period as there is Glycolic acid. Although we are using much less than 1% proportioned but still for the safer side we won't recommend it.

If there's anything else we can help with, please do not hesitate to let us know.


Love,
Plum People.

Can I use plum green tea toner with vitamin c serum during day time?

"Hi",

Thank you for asking.
Usually we recommend to use the 1 brand product. If you want to try you can have a patch test before using the products.

If there's anything else we can help with, please do not hesitate to let us know.


Love,
Plum People.

hi, i am 15 years old , can i use the plum green tea toner?

Hi, Thanks for asking! Yes Green Tea Alcohol-Free Toner can be safely used at the age of 15 years.
We hope we have been able to address your query.

Hi Plum people Since the green tea toner contain glycolic acid in it,is it okay to use it during day time?

Hi, Thanks for asking! Yes the Green Tea Alcohol-Free Toner can be safely used in the day time as the percentage of glycolic acid is less than1%.
We hope we have been able to address your query.

Can teenagers use plum toner ?

Hi, Thanks for asking! Yes teenegers can safely use our toner.
We hope we have been able to address your query.

Can I use the green tea toner and a tea tree and salicylic acid contained night mask in my night time skincare routine as I have oily acne prone skin?

Hi, Thanks for asking! We usually recommend one brand product for better results. However if both the products together suits your skin, you can use them.
We hope we have been able to address your query.

How many times can we use it in a day??

Hi, Thanks for asking! We usually recommend to apply the Green Tea Alcohol-Free Toner twice a day.
We hope we have been able to address your query.

Can I use green tea toner along with cetaphile cleanser...i have oily skin

Hi, Thanks for asking! We usually recommend one brand product for better results. However if both the products together suits your skin, you can use them.
We hope we have been able to address your query.

Hi, can I use this toner on acne/ Pimple?

"Hi",

Thank you for asking.
The toner you can use after face wash wich will help you to reduce the open pores. You can use it on acne / Pimple.

If there's anything else we can help with, please do not hesitate to let us know.


Love,
Plum People.

I have high oily sensitive skin can I use this toner?

"Hi",

Thank you for asking.
We do not have any product for oily and sensitive skin type.


If there's anything else we can help with, please do not hesitate to let us know.


Love,
Plum People.

Hey! Iv been using the plum green tea toner since past 2 days .this is my 1st time with it .iv used mama earths vitamin c toner perviously and it suited my skin well. The problem is my skin started purging(might be because of glycolic acid ).i am sure it is not irritation cuz i didnt feel any burning sensation or irritation.can you tell me how long this purging lasts? Or should i stop using the product ?

"Hi",

Thank you for asking.
We request you to kindly call back us 75064-96604, so that our customer associate can contact you and address your concerns.

Love,
Plum People.

After i started using the green tea complete set i got bumps all over my face .i have a combination skin..what should i do now? should i discontinue using it?

"Hi",

Thank you for asking.
We are sorry to hear the feedback. We request you to share the contact number so that our customer associate can contact you and address your concerns.

Please feel free to reach us for any further assistance. You can call us on 75064-96604 from  Mon to Sun (10.00am to 6.30pm)


Love,
Plum People.

I have combination skin not acne prone. Can I use this toner everyday? As it contains glycolic acid is it safe to use every day..

"Hi",

Thank you for asking.
Yes you can use the green tea toner everyday. The percentage of Glycolic acid in all our Green tea range of products is less than 1% and even less will be absorbed through the skin. We hope we've been able to address your query.

Please feel free to reach us any time if we can be of further assistance.

Love,
Plum People.

Best combo for combination skin with black heads and Whitehead ang acne breakouts sometimes

Hi, Thanks for asking. For combination and acne prone skin we recommend Green Tea range of products.
We hope we have been able to address your query.

Can I use it before my Hyaluronic acid serum or vitamin c facial oil?

"Hi",

Thank you for asking.
We not recommend to use any other product with Green tea products.

If there's anything else we can help with, please do not hesitate to let us know.


Love,
Plum People.

Does this suit for normal skin??

Hi, Thanks for asking! For normal skin without acne issues we would recommend Chamomile & White Tea Calming Antioxidant Toner.
We hope we have been able to address your query.

Can I skip Moisturizer after I apply this toner? And simply use Lakme Sun Expert Ultra Matte. powder after toner application?

"Hi",

Usually we recommend to use the Moisturizer after toner, but however if you want you can direclty apply the lakme sun expert ultra matte power after  toner.

If there's anything else we can help with, please do not hesitate to let us know.


Love,
Plum People.

Do I have to wipe the toner off my face after a couple of minutes if I’m going out and I didn’t apply moisturizer?

"Hi",

Thank you for asking.
On Green tea toner you can apply the Sunscreen after few minutes before going out.

If there's anything else we can help with, please do not hesitate to let us know.


Love,
Plum People.

What is the percentage of Glycolic acid present in the green tea toner?

"Hi",

Thank you for asking.
The percentage of Glycolic acid in all our Green tea range of products is less than 1% and even less will be absorbed through the skin. We hope we've been able to address your query.

Please feel free to reach us any time if we can be of further assistance.

Love,
Plum People.

Can the green tea toner be used in the morning/daytime as well? Can I use any sunscreen on top of it? Can the green tea serum also be used twice a day?

"Hi",

Thank you for asking.
The Green toner you can use in day time after face wash and then you can apply the Serum. Afterthat you can apply the sunscreen. The serum you can use twice a day.

If there's anything else we can help with, please do not hesitate to let us know.


Love,
Plum People.

I have been using plum toner after I cleans my face using plum cleansing facewash but as soon as I apply toner the very next next day or after one day I'm getting pimples ..what shall I do for that

"Hi",

Thank you for asking.
As the atmospere is Humid so that's why may be the toner is not suitable to your skin right now, you can start using the toner in winter again. 
Please feel free to reach us for any further assistance. You can call us on 75064-96604 from  Mon to Sun (10.00am to 6.30pm)


Love,
Plum People.

After using the green tea toner, the area around my nose and upper lip burn. Is this normal or does the toner not suit my skin? The same goes for the green tea face pack.

Hello,

It is quite normal to feel a burning sensation while applying the toner. It often persists for a short while after application. This is due to the presence of glycolic acid. The toner can be used safely in this circumstance. However, if the burning sensation persists for a prolonged period, we recommend that you stop using the toner. 

For the mask, the burning sensation should subside within 1-2 minutes after application. If it persists for a longer period, please discontinue its use.

We hope we were able to address your query.

Feel free to contact us for anything further.

Love, Plum People

Does toner give whitening effect??

"Hi",

Thank you for asking. 
The Green tea toner will help you to reduce the open pores and will also help in controlling Blemishes and acne.

If there's anything else we can help with, please do not hesitate to let us know.


Love,
Plum People.

Can i use plum products during pregnancy?

Hello,

We do not recommend the use of Green Tea Alcohol-Free Toner and other Green Tea products products during pregnancy and lactation, as a precaution as it contains glycolic acid. Although the percentage of glycolic acid used is less than 1% in all our products, and even less will be absorbed through the skin, we prefer to be conservative at these times.

We hope we have been able to address your query.

Feel free to contact us for anything further.

Love, Plum People

Hello, Your toner came as a life savour to me but I would like to know if it contains SLES like the green tea face wash?

"Hi",

Thank you for asking.

SLES (Sodium Laureth Sulphate) is NOT the same as SLS. SLES unfortunately shares a very similar name with SLS, and there is very little else that's similar to SLS. We repeat that we do NOT use SLS in our products.

We invite you to read our blog post on the topic: here

We rely on internationally recognized studies on the safety of ingredients before accepting them, and that holds for SLES, too. Do reach us if you need more information about the safety of ingredients used in our products.

There is a lot of information floating on the internet about ingredients, but we try to rely on scientific, international studies that can stand up to scrutiny.

We hope we've been able to address your query. Please feel free to reach us any time if we can be of further assistance.

Love,
Plum People

Expiry date ?

"Hi",

Thank you for asking.
The expiry date will be after 24 months of the maufacturing date.

If there's anything else we can help with, please do not hesitate to let us know.


Love,
Plum People.

Plum toner claims that it does not contain alcohol. However, it contains phenoxyethanol which is an alcohol. Can you please explain?

"Hi"

Thank you for asking.
Phenoxyethanol is a totally safe alternative to parabens. We have even covered the same in the FAQ page on our website. You can read the Cosmetic Ingredient Review safety assessment about phenoxyethanol in this document: https://ec.europa.eu/health/scientific_committees/consumer_safety/docs/sccs_o_195.pdf Another resource we rely on is Skin Deep by Environmental Working Group. Their assessment of Phenoxyethanol is also in the safe category, as you can see here: http://www.ewg.org/skindeep/ingredient/704811/PHENOXYETHANOL/ There is unfortunately a lot of information that is available on the internet that tends to scare rather than inform, specifically regarding phenoxyethanol. This is absolutely safe to use, particularly in the concentrations that we use them in our products.

We hope we've been able to address your query. Please feel free to reach us any time if we can be of any assistance.

Love,
Plum People.

It contains "phenoxyethanol" which is bad for skin

"Hi",

Thank you for asking.
Phenoxyethanol is a totally safe alternative to parabens. We have even covered the same in the FAQ page on our website. You can read the Cosmetic Ingredient Review safety assessment about phenoxyethanol in this document: https://ec.europa.eu/health/scientific_committees/consumer_safety/docs/sccs_o_195.pdf Another resource we rely on is Skin Deep by Environmental Working Group. Their assessment of Phenoxyethanol is also in the safe category, as you can see here: http://www.ewg.org/skindeep/ingredient/704811/PHENOXYETHANOL/ There is unfortunately a lot of information that is available on the internet that tends to scare rather than inform, specifically regarding phenoxyethanol. This is absolutely safe to use, particularly in the concentrations that we use them in our products.

We hope we've been able to address your query. Please feel free to reach us any time if we can be of any assistance.


Love,
Plum People.

Why does it have castor oil? Will it help for already oily skin? :(

Hello, thank you for asking!

Castor oil derivative is used for solubilizing the perfume. It won't make your skin oily as we use it very less quantity of it.

Please feel free to reach us for further queries. 
Love, Plum People

I am having pimples and tiny bumps after using the palm green tea toner. what's wrong with this product? should I discontinue it?

Hello, Thank you for asking! 

We are sorry to note your feedback about the same. We request you to call us on 75064-96604 from Mon-Sun (10 AM-6.30 PM).

Love,
Plum People

Can i use this for normal skin??

Hi, Thanks for asking! The Green Tea Alcohol-Free Toner is suitable for oily to combination and acne prone skin. For normal skin we would recommend Chamomile & White Tea Calming Antioxidant Toner.
We hope we have been able to address your query.

Can I use this toner with hyaluronic acid moisturizer

Hello, Thank you for asking!

We usually recommend using only one brand's products. We request you to do a patch test before using any product. 

Please feel free to reach us for further queries.
Love,
Plum People

Why do I get burning sensation on my skin, while applying the toner on my face? ( I have pimples and open pores too)

Hello,

It is quite normal for a burning sensation to persist for a short while during the application of the toner. It occurs due to the presence of glycolic acid. The toner can be used safely in this circumstance.

Feel free to contact us for anything further.

Love, Plum People

Is the concentration of phenoxyethanol less than 1% in the solution?

Hello, Thank you for asking us!

We use less than 1% concentration of Phenoxyethanol in Green Tea Alcohol-Free Toner 

Please feel free to reach us for further queries. 
Love,
Plum People

And also I m suffering from whiteheads and blackheads will it help to remove them pls guide

Hi, Thanks for asking. For removing whiteheads and blackheads we recommend using Chamomile & White Tea Brighten-Up Face Scrub. 
Feel free to contact us for anything further. Love, Plum People

I m early 20 and I have extremly oily skin and I use adalpane gel daily, so can I use this toner with adalpane gel

Hi, Thanks for asking. If you are under any medication we recommend not to use our products along with it. Feel free to contact us for anything further. Love, Plum People

Is it ok if I use a moisturiser with niacinamide listed as an ingredient in it, along with this toner? Does that work?

Hello, Thank you for asking us!

We usually recommend only one brand's products. Hence we request you to do a patch test before using any products. 

Please feel free to reach us for further queries. 
Love,
Plum People

If salicylic acid is better for acne prone skin why does your range of acne products have glycolic acid instead of salicylic acid?

Hello, Thank you for asking!

The benefit of glycolic acid for those with acne is based on it’s molecule size. It’s the smallest AHA and so it gets through the skin more easily than other AHAs. This means it will be able to remove more dead skin cells and excess oil, resulting in fewer breakouts.
Also salicylic acid makes skin more dry rather than glycolic acid so overall glycolic acid helps to retain moisture balance in the skin.

Please feel free to reach us for further queries. 
Love,
Plum People

I'm already using this plum toner . Can we store it at fridge in summer or hot days

Hello,

Yes, you can keep this toner in the fridge. However, we suggest you avoid storing it in the freezer.

Please feel free to reach us any time if we can be of further assistance.

Love,
Plum People

Unfortunately i forgot to close the cap after my use and it was open for more than 24 hours. Can I still use it?

Hello, thank you for asking!

We request you to do a Patch test on the forearm to see if any kind of Irritancy//Redness/Itching develops before continuing ahead with the product.

Please feel free to reach us for further queries. 
Love,
Plum People

How long will it control the oil

Hello, Thank you for asking!

The green tea range is suitable for normal to oily skin. If you use it on daily basis then it will surely control the oil. 

Please feel free to reach us for further queries. 
Love,
Plum People

I want to know the fragrance is mild or too strong. Coz fragrance can irritate the skin. Is it safe to use coz it contains fragrance.

Hi, Thanks for asking! Green Tea Alcohol-Free Toner does have a fragrance and whether its mild or strong defers as per individual. Our position wrt fragrance usage is driven by a thoroughly researched, scientific view on ingredient safety versus a blanket negative view on the term "fragrance". A blanket view misses the point on fragrances being bespoke mixtures of many compounds, as indeed are many natural extracts. It is the selection of safe, phthalate-free and IFRA-approved fragrances (and in general, safe ingredients) in our products that gives us the confidence in the goodness of plum products. As a separate initiative we are researching fragrance-free products and will certainly bring them to market if they are, well, good :)

Feel free to contact us for anything further. Love, Plum People

What percentage of glycolic acid does plum green tea alcohol free toner contain? Can you let me know

Hello,

Due to confidentiality reasons, we do not disclose the exact percentage of ingredients used in our products. We hope you understand our position on the matter. However, we can assure you that ingredients are used well within the recommended dosages as per international norms.

Please feel free to reach us any time if we can be of further assistance.

Love,
Plum People

Is it minimized my pores ?

Thanks for asking. Yes the Green Tea Alcohol-Free Toner helps to shrink the open pores, it is suitable for oily to combination and acne prone skin.
We hope we have been able to address your query.

Is it minimized my pores ?

Thanks for asking. Yes the Green Tea Alcohol-Free Toner help to shrink the open pores, it is suitable for oily to combination and acne prone skin.
We hope we have been able to address your query.

I’m using the green tea toner as well as the night gel cream of the same range. Both of these products have glycolic acid in them. I know you can’t disclose the percentage but is it safe to use the toner twice a day, everyday and the night cream every night?

Hello,

Yes, we can assure you that ingredients are used well within the recommended dosages as per international norms and these products are safe for daily use. You can use the toner twice a day as part of a C-T-M (Cleanse-Tone-Moisturize) routine and use the night gel every night.

Please feel free to reach us any time if we can be of further assistance.

Love,
Plum People

I have a combination type skin (somewhat dry) and acne prone. Which toner and night gel will be suitable for my skin?

Hello,

For you, we recommend our Green Tea Alcohol-Free Toner.

Please feel free to reach us any time if we can be of further assistance.

Love,
Plum People

Is it ok to get burning sensation immediately after applying ? BTW it has been reduced within a min!

Thanks for asking. If the burning sensation is for a short while then it is quite normal due to the presence of glycolic acid in it and it can be used safely on the skin.
We hope we have been able to address your query.

I want to buy this product but there is no option. Do you ship to UK?

Hello,

We ship our products across India and worldwide. However, all deliveries are on hold until the lockdown situation is better. Stay tuned to our Instagram for latest updates.

Love,
Plum People

Since the green tea toner has glycolic acid can i use it in the morning

Hello,

Yes, you can indeed use this toner as part of your C-T-M (Cleanse-Tone-Moisturize) routine in the morning as well as at night. We recommend using it twice a day or at least once a day as part of your C-T-M routine.

Please feel free to reach us any time if we can be of further assistance.

Love,
Plum People

What is the PH Level

Hello,

Due to confidentiality reasons, we cannot disclose the exact pH value of our products. However, the pH value of all our products falls in the range of 5.5-6.25.

If we can help with anything else, please feel free to reach us on 75064-96604 through call/WhatsApp or write to us on hello@plumgoodness.com. One of our associates will get back to you as soon as possible during these hours: between 10.00 am to 6.30 pm (Monday to Friday) or 10.00 am to 1.30 pm (Saturday). 

Love,
Plum People

Available for Malaysian?

Hello,

We ship our products pan India and worldwide. However all deliveries are on hold until the lockdown situation is better. Stay tuned to our Instagram for latest updates. Please feel free to reach us any time if we can be of further assistance.

Love,
Plum People

Hey My skin is slightly dry..can green tea toner be used and will that be effective..I have also purchased e-luminescense moisturizer..is the combo a gud one

Hello,

If your skin is not acne-prone, you can go for our Chamomile & White Tea Calming Antioxidant Toner, which is more well suited for slightly dry skin. Check it out here.

Please feel free to reach us any time if we can be of further assistance.

Love,
Plum People

What is the percentage composition of glycolic acid in the green tea toner?

Hello,

Due to confidentiality reasons, we do not disclose the exact percentage of ingredients used in our products. We hope you understand our position on the matter. However, we can assure you that ingredients are used well within the recommended dosages as per international norms.

For further queries, you can call/WhatsApp us on 75064-96604 or drop in an email at hello@plumgoodness.com and one of our associates will get back to you as soon as possible during these hours: 10.00 am to 6.30 pm (Monday to Friday) and 10.00 am to 1.30 pm (Saturday). 

Love,
Plum People

What percentage of Glycolic acid is used in the green tea toner ?

Hello,

Due to confidentiality reasons, we do not disclose the exact percentage of ingredients used in our products. We hope you understand our position on the matter. However, we can assure you that ingredients are used well within the recommended dosages as per international norms.

For further queries, you can call/WhatsApp us on 75064-96604 or drop in an email at hello@plumgoodness.com and one of our associates will get back to you as soon as possible during these hours: 10.00 am to 6.30 pm (Monday to Friday) and 10.00 am to 1.30 pm (Saturday). 

Love,
Plum People

Can I use this toner with a vit C serum?

Hello,

Yes, you can use this toner with a vitamin C serum. However, we recommend doing a patch test first to see if your skin is receiving the products well.

If there is anything else we can help with, please feel free to call/WhatsApp us on 75064-96604 or write to us on hello@plumgoodness.com and one of our associates will get back to you as soon as possible during these hours: 10.00 am to 6.30 pm (Monday to Friday) and 10.00 am to 1.30 pm (Saturday).

Love,
Plum People

Did plum green tea toner packaging changed? For instance in front its says 6.76 fl. Oz beside the ml quantity?

Hello,

We have made a few small changes in the packaging of this product, such as providing a seal inside the toner cap instead of the outer plastic seal we used earlier, to reduce our use of plastic. 

We also regularly improve the information mentioned on the packaging by ensuring that all key details are mentioned and less relevant information (if any) is updated or removed. 6.76 fl. oz is the volume of our product (200 ml) mentioned approximately in fluid ounces.

If there is anything else we can help with, please feel free to call/WhatsApp us on 75064-96604 or write to us on hello@plumgoodness.com and one of our associates will get back to you as soon as possible during these hours: 10.00 am to 6.30 pm (Monday to Friday) and 10.00 am to 1.30 pm (Saturday).

Love,
Plum People

Did plum toner packaging changed?

Hello,

I have an uneven skin. few days it's really oily and other days it's normal. Can I use this toner

Hello,

Thank you for writing in! It seems to use that you have a combination skin type. You can indeed use this toner, as it is great for oily, combination and acne-prone skin. It is a non-drying, 100% alcohol-free toner that helps shrink pores and firm up your skin. It is rich in green tea extracts that help combat acne and has just the right amount of glycerine to impart gentle hydration to your skin.

This toner can be used as part of a daily C-T-M (Cleanse-Tone-Moisturize) regime, where you can cleanse using a face wash/cleanser, tone and firm up skin with a toner and then follow up with a moisturizer/sunscreen. Check out our C-T-M set here.

If there is anything else we can help with, please feel free to call/WhatsApp us on 75064-96604 or write to us on hello@plumgoodness.com and one of our associates will get back to you as soon as possible during these hours: 10.00 am to 6.30 pm (Monday to Friday) and 10.00 am to 1.30 pm (Saturday).

Love,
Plum People

What is the pH of the Green Tea toner?

Hello,

Due to confidentiality reasons, we cannot disclose the exact pH value of our products. However, the pH value of all our products falls in the range of 5.5-6.25.

If we can help with anything else, please feel free to reach us on 75064-96604 through call/WhatsApp or write to us on hello@plumgoodness.com. One of our associates will get back to you as soon as possible during these hours: between 10.00 am to 6.30 pm (Monday to Friday) or 10.00 am to 1.30 pm (Saturday). 

Love,
Plum People

what is the percentage of glycolic acid in the product. and can this be used in the day time as glycolic acid is advised for night time use only.

Hello,

We use a very low percentage of glycolic acid in our Green Tea range of products, which we can assure you, is well within the recommended dosages as per international norms. Due to confidentiality reasons, we cannot disclose the exact percentage of ingredients used in our products. We hope you will understand our position on the matter. This toner is indeed well-suited for day time use. It can be used once or even twice a day, as part of a regular cleanse-tone-moisturize (c-t-m) routine and is best suited for oily and combination skin (including acne-prone skin). We hope we've been able to address your query. In case of further queries, you can call/WhatsApp us on 75064-96604 and one of our associates would be happy to help you out.

Love,
Plum People

What is the pH value of plum green tea toner? And also recommend me facewash and toner with pH value 5.5

Hello,

Due to confidentiality reasons, we cannot disclose the exact pH value of our products. However, the pH value of all our products falls in the range of 5.5-6.25.

If we can help with anything else, please feel free to reach us on 75064-96604 through call/WhatsApp or write to us on hello@plumgoodness.com. One of our associates will get back to you as soon as possible during these hours: between 10.00 am to 6.30 pm (Monday to Friday) or 10.00 am to 1.30 pm (Saturday). 

Love,
Plum People

Where can we store this product

Hello,

We suggest storing this product in a cool, dry place, away from direct sunlight. Please feel free to reach us any time if we can be of further assistance.

Love,
Plum People

The best before of the product is not mentioned.

Hello,

We appreciate your concern. As per our policy, all products sold on the website are at least 1 year from expiry, and we do try to keep run sizes small enough to get you the freshest product possible. If there's anything else we can help with, please do not hesitate to contact us.


Love,
Plum People