Can you suggest to remove my acne scars??

Hi, Thanks for asking. For acne scars and active acne, we recommmend to use Green Tea Clear Spot-Light Gel. Feel free to contact us for anything further. Love, Plum People

Is this cleansing balm good for acne prone skin?

Hello,

We generally do not recommend the E-Luminence Simply Supple Cleansing Balm for acne-prone skin. 

Feel free to contact us for anything further.

Love, Plum People

I have very oily and acne prone skin.. i follow kbeauty skincare step so I wanna include a oil cleanser.. can i use eluminance balm ..

Hi, thanks for asking! The E-luminence Simply Supple Cleansing Balm is suitable for normal to dry and very dry skin. We usually don't recommend it for oily and acne prone skin.
We hope we have been able to address your query.

Can this be used as an eye make up remover as well?

Hello,

Yes, this cleansing balm does help to remove eye makeup.

If there is anything else we can help with, please feel free to call/WhatsApp us on 75064-96604 or write to us on hello@plumgoodness.com and one of our associates will get back to you as soon as possible during these hours: 10.00 am to 6.30 pm (Monday to Friday) and 10.00 am to 1.30 pm (Saturday).

Love,
Plum People

Whether we can use this CTM products for cold whether since I'm living in ooty??

Hello,

Yes, you can indeed use the E-Luminence C-T-M products in cold weather conditions.

If there is anything else we can help with, please feel free to call/WhatsApp us on 75064-96604 or write to us on hello@plumgoodness.com and one of our associates will get back to you as soon as possible during these hours: 10.00 am to 6.30 pm (Monday to Friday) and 10.00 am to 1.30 pm (Saturday).

Love,
Plum People

Hi Can I use this as a first cleanser to remove my sunscreen and then follow with a face wash (I have oily skin)

Hello,

Yes, you can use this product as the first step in a double cleanse. We suggest using this cleansing balm first and then using a face wash. You can also use it as a cleanser by itself and skip the face wash. But if your skin feels oily on using it, then you can use a face wash as the second step of your double cleanse to control the oiliness.

If there is anything else we can help with, please feel free to call/WhatsApp us on 75064-96604 or write to us on hello@plumgoodness.com and one of our associates will get back to you as soon as possible during these hours: 10.00 am to 6.30 pm (Monday to Friday) and 10.00 am to 1.30 pm (Saturday).

Love,
Plum People

Few times eyes get irritated while using cleansing balm? Is it natural ?

Hello,

No, that doesn't seem to be normal while using this product! We suggest reaching us on 75064-96604 through call/WhatsApp or writing to us on hello@plumgoodness.com so that one of our associates can understand this issue better and help resolve it. One of our associates will get back to you as soon as possible between 10.00 am to 6.30 pm (Monday to Friday) or 10.00 am to 1.30 pm (Saturday). 

Love,
Plum People

Please tell me the complete ingredients list. I tried to look it up it not anywhere to be found?

Hello,

You can find a complete list of ingredients for this product in the 'goodness inside' section of the product page. Please feel free to reach us any time if we can be of further assistance.

Love,
Plum People

After I use this cleansing balm is it okay if I use a face wash

Hello,

Yes, you can indeed use a face wash after using this cleansing balm. However, the balm can also be used as a full cleanser by itself. You can use it in a c-t-m routine for cleansing and follow it up with a toner and a moisturizer. This balm is suited for normal, combination, dry & very dry skin, including sensitive skin (not acne-prone). Please feel free to reach us any time if we can be of further assistance.

Love,
Plum People

Ingredient list has silica in it.Is it safe to use it in regular basis?

Hello there,

The amorphous silica used in the cleansing balm (and most other cosmetics that use silica) is absolutely safe for use. Please feel free to reach us any time if we can be of further assistance.

Love,
Plum People

I have normal skin. Can I use this as first step in my double cleanse?

Hello,

Yes, you can indeed use this cleansing balm as the first step in your double cleanse routine. However, it can also be used as a full cleanser by itself. You can use it in a c-t-m routine for cleansing and follow it up with a toner and a moisturizer. This balm is suited for normal, combination, dry & very dry skin, including sensitive skin (not acne-prone). Please feel free to reach us any time if we can be of further assistance.

Love,
Plum People

I have oily combination skin can i use this balm or will it break me out?

Hello,

This balm is best suited for normal, combination, dry & very dry skin, including sensitive skin. In case of oily/acne-prone skin, for makeup removal we recommend our NaturStudio Easy-Going Makeup Remover, which you can find here: https://plumgoodness.com/products/naturstudio-easy-going-biphasic-makeup-remover?variant=29095605534780 and for skincare, we recommend our Green Tea range of products, which you can check out here: https://plumgoodness.com/collections/green-tea Please feel free to reach us any time if we can be of further assistance.

Love,
Plum People

Will this serve good for oily skin too?

Hello,

This balm is best suited for normal, combination, dry & very dry skin, including sensitive skin.
In case of oily/acne-prone skin, for makeup removal we recommend our NaturStudio Easy-Going Makeup Remover, which you can find here: https://plumgoodness.com/products/naturstudio-easy-going-biphasic-makeup-remover?variant=29095605534780 and for skincare, we recommend our Green Tea range of products, which you can check out here: https://plumgoodness.com/collections/green-tea Please feel free to reach us any time if we can be of further assistance.

Love,
Plum People

Heyy... u have written fragrance in your ingredients list so is this balm safe for sensitive skin?

Hello,

Yes, this balm is indeed safe for sensitive skin. It is suited for normal, combination, dry & very dry skin, including sensitive skin. For oily/acne-prone skin, we recommend our Green Tea range of products, which you can check out here:https://plumgoodness.com/collections/green-tea

Most of the fragrances used in our products are blends of synthetic, natural and nature-identical substances. We take care to ensure that the fragrances we use are compliant to EU & IFRA norms for ingredient safety. Additionally, our fragrances do not contain propylene glycol and phthalates, and are completely safe for regular use. Please feel free to reach us any time if we can be of further assistance.

Love,
Plum People

Is it suitable for oily skin?

Hello,

This balm is best suited for normal, combination, dry & very dry skin, including sensitive skin.
In case of oily/acne-prone skin, for makeup removal we recommend our NaturStudio Easy-Going Makeup Remover, which you can find here: https://plumgoodness.com/products/naturstudio-easy-going-biphasic-makeup-remover?variant=29095605534780 and for skincare, we recommend our Green Tea range of products, which you can check out here: https://plumgoodness.com/collections/green-tea  Please feel free to reach us any time if we can be of further assistance.

Love,
Plum People

What is the complete list of ingredients?

Hello,

You can find a complete list of ingredients for this product in the 'goodness inside' section of the product page. Please feel free to reach us any time if we can be of further assistance.

Love,
Plum People

My skin type is combination can i use this balm for removing my MakeUp?

Hello,

Yes, you can indeed use this cleansing balm for removing makeup, in case of a combination skin type. This balm is recommended for normal, combination, dry & very dry skin, including sensitive skin.

However, in case of oily/acne-prone skin, for makeup removal we recommend our NaturStudio Easy-Going Makeup Remover, which you can find here: https://plumgoodness.com/products/naturstudio-easy-going-biphasic-makeup-remover?variant=29095605534780 and for skincare, we recommend our Green Tea range of products, which you can check out here: https://plumgoodness.com/collections/green-tea Please feel free to reach us any time if we can be of further assistance.

Love,
Plum People

How to use it? And can you please tell what are the steps for using the whole e-luminence set of four products?

Hello,

Thank you for writing in. This cleansing balm can be used as both a facial cleanser and a makeup remover. In both cases, you need to apply it on a dry face and rinse it off with warm water. In case of makeup removal, you can use a cotton pad or a soft cloth to wipe away the makeup and rinse off the remaining cleansing balm on your face with warm water. You can view a video of how to use our E-luminence C-T-M products here and a video on how to use our E-luminence "The Bright Mix" Face Serum here Please feel free to reach us any time if we can be of further assistance.

Love,
Plum People

What is the quantity???

Hello,

The net quantity of the E-luminence Simply Supple Cleansing Balm is 90 g. Please feel free to reach us any time if we can be of further assistance.

Love,
Plum People

Is this like a face wash

Hello,

Yes, this is a face wash. You can use this product as both a facial cleanser and a makeup remover. In both cases, you need to apply it on a dry face and rinse it off with warm water. In case of makeup removal, you can use a cotton pad to wipe away the makeup and rinse off the remaining balm from your face with warm water. Please feel free to reach us any time if we can be of further assistance.

Love,
Plum People