What is the shelf life if the product?

Hello, thanks for writing in !
The products sold on our website are not more than 6-8 months from their manufacturing date. All our products are valid for 2 years from the date of manufacturing. However, it is always recommended to use products within 6 months of opening, as their efficacy could decrease with exposure to the surrounding atmosphere. The manufacturing date and the expiry date are also available on the product containers for reference. 
We hope we have been able to address your query.
Love, Plum People.

I would like to ask whether the texture of the cleansing balm is beady or creamy?? I have used mini version which had beady texture whereas reviews I watched and read specified it to have creamy texture so I quite confused if the product I recieved was different or the reviews has problem

Hi,
Thanks for asking!

The texture of the e-luminence simply supple cleansing balm is little grainy. While massaging in your skin the grains slowly gets dissolved.
We hope we have been able to address your query. Please feel free to reach us any time if we can be of further assistance.

Love,
Plum People

I used e luminence cleansing balm as moisturizer by mistake for 2 months. I have sensitive skin, dull and dry skin. Will it affect my skin? Also which skin care products of plum should I use ?

Hello there,

Thank you for asking.
As the Plum E-Luminence Simply Supple Cleansing Balm do not contain any harmful chemicals so it will cause no harm to your skin. You continue using the E-Luminence Simply Supple Cleansing Balm as cleanser and makeup remover. We would recommend to use the E-Luminence products and the E-luminence Deep Moisturizing Creme as moisturizer.

We hope we've been able to address your query. Please feel free to reach us any time if we can be of further assistance.

Love,
Plum People

Hiii Iam having very normal skin and a little dry Can u please suggest me Cleanser,Toner,Moisturizer,Sunscreen My age 24,Iam Men One more question is plum free from sulphates and Parabens? Tq if u answer my queries...

Hello there,

Thank you for asking.
As per your skin type we would recommend to use the E Luminence products. All Plum products are free from parabens, SLS and other harmful chemicals. We try to maximize the use of natural ingredients in our products and most of our products have natural extracts. Our products are 100% vegan and vegetarian.

We hope we've been able to address your query. Please feel free to reach us any time if we can be of further assistance.

Love,
Plum People

Could you kindly tell me whether this balm can be used daily as regular face wash in morning and night???

"Hi",

Thank you for asking.
We recommend to use twice a day as the “C” in your C-T-M regime. Massage balm over dry skin using fingertips, to melt out dirt and grime. Rinse well, preferably with warm water. Pat dry. 

If there's anything else we can help with, please do not hesitate to let us know.

Love,
Plum People.

Ethylhexyl palmitate is you major ingredient, and first ingredient in almost all of your products. Its comedogenic, chemical derivative and so many other chemicals that's declared "not harsh " we are using for choosing vegan? Pls educate me in this regard. Thank you.

Hi,

Thank you for your concern and our apologies for a delayed response. Ethylhexyl Palmitate (EHP) is a completely safe, non-toxic, non-irritating emollient. It's produced from synthetically derived ethylhexyl alcohol and naturally derived palmitic acid. As for its comedogenicity, it is used by us in body oil and hair oil formulations only, where comedogenicity is not the primary criterion, and we avoid using EHP in facial formulations. We hope we've been able to address your query.
Please feel free to reach us any time if we can be of any assistance.

Love,
Plum People

Is the E luminence Cleansing balm good for Acne prone dry sensitive skin?

"Hi",

Thank you for asking.
We right now do  not have any product for dry and acne prone skin type.

If there's anything else we can help with, please do not hesitate to let us know.

Love,
Plum People.

Hi i have skin thats dry nd peeling in winters with oil wen i wake up.and in summers its soo oily, along with open pores and acne prone like hell, please recommend smthing. Currently m using plum clarity night gel but m not able to get moisturised skin its dry , but yes m not getting any acne.

"Hi",

Thank you for asking.
As per your skin type we recommend to use the Green tea mattifying moisturize which will help to keep your skin hydrate and mositurize in winter.

If there's anything else we can help with, please do not hesitate to let us know.

Love,
Plum People.

For stretchmarks removing?

Hello, Thank you for asking!

Presently, we do not have any product for stretchmarks 

Please feel free to reach us for further queries. 
Love,
Plum People

Does it emulsify on coming in contact with water?

"Hi",

Thank you for asking.
We recommend to massage E Luminence cleansing balm over dry skin using fingertips, to melt out dirt and grime and rinse well, preferably with warm water.

If there's anything else we can help with, please do not hesitate to let us know.

Love,
Plum People.

For pigmented spot?

Hello, Thanks for asking!
For pigmentation and spots we face serum and night cream. If you have a oily to combination and acne prone skin we recommend Green Tea Renewed Clarity Night Gel and Green Tea Skin Clarifying Concentrate (Serum). If you have a normal to dry skin we would recommend E-luminence Deep Moisturizing Creme and E-luminence "The Bright Mix" Face Serum.
We hope we have been able to address your query. Please feel free to reach us any time if we can be of further assistance.

Love,
Plum People

Can u suggest me a bit. Heavy moisturizer for sensitive acne prone skin! I have used the green tea night gel but it's too light can u suggest some other option too

"Hi",

Thank you for asking.
As per your skin type right now we do not have any product.

If there's anything else we can help with, please do not hesitate to let us know.


Love,
Plum People.

I have normal.skin...bt I have 2..3 pimbles...and old pimples scars...which is best for me...pls sugest me

"Hi",

Thank you for asking.
The E luminence products are suitable to dry skin type. As per your skin type we recommend the Chamomile and white tea products.

Please feel free to reach us for any further assistance. You can call us on 75064-96604 from  Mon to Sun (10.00am to 6.30pm)

Love,
Plum People.

Can you suggest to remove my acne scars??

Hi, Thanks for asking. For acne scars and active acne, we recommmend to use Green Tea Clear Spot-Light Gel. Feel free to contact us for anything further. Love, Plum People

Is this cleansing balm good for acne prone skin?

Hello,

We generally do not recommend the E-Luminence Simply Supple Cleansing Balm for acne-prone skin. 

Feel free to contact us for anything further.

Love, Plum People

I have very oily and acne prone skin.. i follow kbeauty skincare step so I wanna include a oil cleanser.. can i use eluminance balm ..

Hi, thanks for asking! The E-luminence Simply Supple Cleansing Balm is suitable for normal to dry and very dry skin. We usually don't recommend it for oily and acne prone skin.
We hope we have been able to address your query.

Does it take off waterproof or water resistant sunscreen?

Hello, thank you for asking!

Yes it will remove water  resistant sunscreen.

Please feel free to reach us for further queries. 
Love, Plum People

Can this be used as an eye make up remover as well?

Hello,

Yes, this cleansing balm does help to remove eye makeup.

If there is anything else we can help with, please feel free to call/WhatsApp us on 75064-96604 or write to us on hello@plumgoodness.com and one of our associates will get back to you as soon as possible during these hours: 10.00 am to 6.30 pm (Monday to Friday) and 10.00 am to 1.30 pm (Saturday).

Love,
Plum People

Whether we can use this CTM products for cold whether since I'm living in ooty??

Hello,

Yes, you can indeed use the E-Luminence C-T-M products in cold weather conditions.

If there is anything else we can help with, please feel free to call/WhatsApp us on 75064-96604 or write to us on hello@plumgoodness.com and one of our associates will get back to you as soon as possible during these hours: 10.00 am to 6.30 pm (Monday to Friday) and 10.00 am to 1.30 pm (Saturday).

Love,
Plum People

Hi Can I use this as a first cleanser to remove my sunscreen and then follow with a face wash (I have oily skin)

Hello,

Yes, you can use this product as the first step in a double cleanse. We suggest using this cleansing balm first and then using a face wash. You can also use it as a cleanser by itself and skip the face wash. But if your skin feels oily on using it, then you can use a face wash as the second step of your double cleanse to control the oiliness.

If there is anything else we can help with, please feel free to call/WhatsApp us on 75064-96604 or write to us on hello@plumgoodness.com and one of our associates will get back to you as soon as possible during these hours: 10.00 am to 6.30 pm (Monday to Friday) and 10.00 am to 1.30 pm (Saturday).

Love,
Plum People

Few times eyes get irritated while using cleansing balm? Is it natural ?

Hello,

No, that doesn't seem to be normal while using this product! We suggest reaching us on 75064-96604 through call/WhatsApp or writing to us on hello@plumgoodness.com so that one of our associates can understand this issue better and help resolve it. One of our associates will get back to you as soon as possible between 10.00 am to 6.30 pm (Monday to Friday) or 10.00 am to 1.30 pm (Saturday). 

Love,
Plum People

Please tell me the complete ingredients list. I tried to look it up it not anywhere to be found?

Hello,

You can find a complete list of ingredients for this product in the 'goodness inside' section of the product page. Please feel free to reach us any time if we can be of further assistance.

Love,
Plum People

After I use this cleansing balm is it okay if I use a face wash

Hello,

Yes, you can indeed use a face wash after using this cleansing balm. However, the balm can also be used as a full cleanser by itself. You can use it in a c-t-m routine for cleansing and follow it up with a toner and a moisturizer. This balm is suited for normal, combination, dry & very dry skin, including sensitive skin (not acne-prone). Please feel free to reach us any time if we can be of further assistance.

Love,
Plum People

Ingredient list has silica in it.Is it safe to use it in regular basis?

Hello there,

The amorphous silica used in the cleansing balm (and most other cosmetics that use silica) is absolutely safe for use. Please feel free to reach us any time if we can be of further assistance.

Love,
Plum People

I have normal skin. Can I use this as first step in my double cleanse?

Hello,

Yes, you can indeed use this cleansing balm as the first step in your double cleanse routine. However, it can also be used as a full cleanser by itself. You can use it in a c-t-m routine for cleansing and follow it up with a toner and a moisturizer. This balm is suited for normal, combination, dry & very dry skin, including sensitive skin (not acne-prone). Please feel free to reach us any time if we can be of further assistance.

Love,
Plum People

I have oily combination skin can i use this balm or will it break me out?

Hello,

This balm is best suited for normal, combination, dry & very dry skin, including sensitive skin. In case of oily/acne-prone skin, for makeup removal we recommend our NaturStudio Easy-Going Makeup Remover, which you can find here: https://plumgoodness.com/products/naturstudio-easy-going-biphasic-makeup-remover?variant=29095605534780 and for skincare, we recommend our Green Tea range of products, which you can check out here: https://plumgoodness.com/collections/green-tea Please feel free to reach us any time if we can be of further assistance.

Love,
Plum People

Will this serve good for oily skin too?

Hello,

This balm is best suited for normal, combination, dry & very dry skin, including sensitive skin.
In case of oily/acne-prone skin, for makeup removal we recommend our NaturStudio Easy-Going Makeup Remover, which you can find here: https://plumgoodness.com/products/naturstudio-easy-going-biphasic-makeup-remover?variant=29095605534780 and for skincare, we recommend our Green Tea range of products, which you can check out here: https://plumgoodness.com/collections/green-tea Please feel free to reach us any time if we can be of further assistance.

Love,
Plum People

Heyy... u have written fragrance in your ingredients list so is this balm safe for sensitive skin?

Hello,

Yes, this balm is indeed safe for sensitive skin. It is suited for normal, combination, dry & very dry skin, including sensitive skin. For oily/acne-prone skin, we recommend our Green Tea range of products, which you can check out here:https://plumgoodness.com/collections/green-tea

Most of the fragrances used in our products are blends of synthetic, natural and nature-identical substances. We take care to ensure that the fragrances we use are compliant to EU & IFRA norms for ingredient safety. Additionally, our fragrances do not contain propylene glycol and phthalates, and are completely safe for regular use. Please feel free to reach us any time if we can be of further assistance.

Love,
Plum People

Is it suitable for oily skin?

Hello,

This balm is best suited for normal, combination, dry & very dry skin, including sensitive skin.
In case of oily/acne-prone skin, for makeup removal we recommend our NaturStudio Easy-Going Makeup Remover, which you can find here: https://plumgoodness.com/products/naturstudio-easy-going-biphasic-makeup-remover?variant=29095605534780 and for skincare, we recommend our Green Tea range of products, which you can check out here: https://plumgoodness.com/collections/green-tea  Please feel free to reach us any time if we can be of further assistance.

Love,
Plum People

What is the complete list of ingredients?

Hello,

You can find a complete list of ingredients for this product in the 'goodness inside' section of the product page. Please feel free to reach us any time if we can be of further assistance.

Love,
Plum People

My skin type is combination can i use this balm for removing my MakeUp?

Hello,

Yes, you can indeed use this cleansing balm for removing makeup, in case of a combination skin type. This balm is recommended for normal, combination, dry & very dry skin, including sensitive skin.

However, in case of oily/acne-prone skin, for makeup removal we recommend our NaturStudio Easy-Going Makeup Remover, which you can find here: https://plumgoodness.com/products/naturstudio-easy-going-biphasic-makeup-remover?variant=29095605534780 and for skincare, we recommend our Green Tea range of products, which you can check out here: https://plumgoodness.com/collections/green-tea Please feel free to reach us any time if we can be of further assistance.

Love,
Plum People

How to use it? And can you please tell what are the steps for using the whole e-luminence set of four products?

Hello,

Thank you for writing in. This cleansing balm can be used as both a facial cleanser and a makeup remover. In both cases, you need to apply it on a dry face and rinse it off with warm water. In case of makeup removal, you can use a cotton pad or a soft cloth to wipe away the makeup and rinse off the remaining cleansing balm on your face with warm water. You can view a video of how to use our E-luminence C-T-M products here and a video on how to use our E-luminence "The Bright Mix" Face Serum here Please feel free to reach us any time if we can be of further assistance.

Love,
Plum People

What is the quantity???

Hello,

The net quantity of the E-luminence Simply Supple Cleansing Balm is 90 g. Please feel free to reach us any time if we can be of further assistance.

Love,
Plum People

Is this like a face wash

Hello,

Yes, this is a face wash. You can use this product as both a facial cleanser and a makeup remover. In both cases, you need to apply it on a dry face and rinse it off with warm water. In case of makeup removal, you can use a cotton pad to wipe away the makeup and rinse off the remaining balm from your face with warm water. Please feel free to reach us any time if we can be of further assistance.

Love,
Plum People