what is our 100% satisfaction guarantee?
how does it work?
identify the issue
all Plum products are FDA-approved, tried & tested. but if you still face issues, whether it didn't suit you, caused a reaction, or arrived damaged, we've got you covered.
fill the claim form
upload a photo (for damaged products) or fill the form in case of suitability issues within 7 days.
request a replacement
if your product is damaged or defective, our team will verify your claim and ship a replacement. if the product doesn’t suit you, we’ll credit the refund amount as charms in your Plum Plus wallet.
please note: our team will get in touch with you to validate your claim. resolution may take up to 72 hours from the date of submission.
our promise starts at unboxing
frequently asked questions
what is the validity of charms that have been credited after I claim a suitability claim refund?
the charms credited back in your Plum Plus wallet are valid for 3 months
what if I've already opened/used the product?
still covered! if it didn't suit you, we'll refund the money back in the form of charms in your Plum Plus wallet.
how long do I have to wait to raise a request?
you can raise a request within 7 days of delivery.
do I need to send the product back?
in most cases, no return is required. we may request additional proof or details to validate your claim.
is there any product not covered?
most Plum products are covered. however, certain limited-edition or promotional items may not qualify for replacement or refund.
how can I contact support?
if you have any questions or need help, our support team is just a message away!
call us at: 7506496604
email us at: hello@plumgoodness.com
