Shipping & returns
Do you ship outside of India?
Do you ship outside of India?
Yes, we do ship outside of India. To place an order & get your plums delivered to your doorstep, shoot us an email at hello@plumgoodness.com
Will I have to pay shipping charges on every purchase?
Will I have to pay shipping charges on every purchase?
We offer FREE Shipping on all orders above a minimum order amount, which is notified from time to time. We also offer Cash-On-Delivery to many locations at no additional charge. You should consider the shipping rates shown at the time of check-out to be final.
How soon after I place my order, are my products shipped?
How soon after I place my order, are my products shipped?
Orders placed before 3PM are shipped same day, and orders received after 3PM are shipped next working day. In rare cases, we may take a little longer to ship your order. In case of any delay we will keep you informed.
What is the transit time for all orders?
What is the transit time for all orders?
We ship Monday to Saturday, excluding public holidays. Transit time to locations depends on courier loads, local conditions and a variety of other factors, although we estimate a 2-4 day transit time in most cases.
Which courier agency do you use for your deliveries?
Which courier agency do you use for your deliveries?
To ensure that your order reaches you in the fastest time and in good condition, we only ship through reputed courier agencies. Our current panel of couriers includes Blue Dart, FedEx, Aramex, Delhivery, Ecom Express & DTDC. We pick the most reliable (and not necessarily the least expensive) shipping partner to each location.
If I order multiple products in one purchase, will you ship them all together?
If I order multiple products in one purchase, will you ship them all together?
While we shall strive to ship all items in your order together, this may not always be possible due to product characteristics, or availability.Each order may be shipped only to a single destination address specified at the time of payment for that order. If you wish to ship products to different addresses, you will have to place multiple orders.
Can I return the package at the time of delivery if I’m not satisfied?
Can I return the package at the time of delivery if I’m not satisfied?
If you believe that the product is not in good condition, or if the packaging is tampered with or damaged, before accepting delivery of the goods, please refuse to take delivery of the package, and call us on+91-750-649-6604or send us an email at hello@plumgoodness.com
Will I get an invoice with each order I place?
Will I get an invoice with each order I place?
Invoice will be emailed to the email address provided at the time of placing the order.
What do I do if I need to customise my delivery terms?
What do I do if I need to customise my delivery terms?
We try our best to accommodate special requests (such as expedited delivery, delivery at certain times of the day, deferred delivery), but we cannot guarantee that these requests will be fulfilled by our courier partners. If you aren't sure, we encourage you to call us before placing your order.
returns
At Plum, we're quite sure that you will love all our products as much as we do. However, if you are dissatisfied for any reason, we have a simple, "no fuss" return policy in place.
What are the conditions?
What are the conditions?
Product must be returned within 7 days of receipt. We only accept returns where less than 1/3rd of the product has been used, and with the original packing materials, so that return transit is safe for our delivery partners. Return policy does not apply to free gifts and promotional merchandise. We reserve the right to not honour return requests that we determine to be fraudulent/malafide and the decision of Plum in this regard will be final. Lastly, this return policy is only valid for products purchased directly from plumgoodness.com
What should I do if I want to return a product?
What should I do if I want to return a product?
In the rare instance that you are unhappy with a product, simply drop us an email at hello@plumgoodness.com with your name, telephone number and a convenient time to call. One of our product advisors will call you to understand the issue better and provide you instructions on shipping the product back to us.
How & when will you refund the amount?
How & when will you refund the amount?
We will process your request within 3 working days of receiving your product at our facility. The amount (less shipping & handling charges) will be refunded in the form of equivalent value store gift coupons that can be used on plumgoodness.com Please note that cash refunds will not be issued under any circumstances.
How do I send the product back to you?
How do I send the product back to you?
You do not need to worry. We will provide you easy instructions for safe packing and shipping.
cancellation
If you wish to cancel an order, please let us know within 3 days of placing the order or before delivery - whichever is earlier! You can get in touch with us here.
*Prices, policies and other information on this website are subject to change without notice.
